Customer Care Operative

1 week ago


Ipswich, Suffolk, United Kingdom Seven Asset Management Full time
Seven Asset are seeking to appoint a Customer Care Operative to join our busy Operations team.


Are you a vibrant and driven individual? Do you have excellent customer care skills with the ability to work in a fast-paced environment? If you can answer YES to these questions, then we want to hear from you.


What Can We Offer You?

  • The chance to join a forwardthinking Company who have prided themselves on service and reputation since their inception in 199
  • An opportunity to be part of a vibrant culture
  • Competitive salary
  • 20 days holiday which increases with length of service, up to 25 days
  • Life assurance from day one
  • A day off for your Birthday
  • Free 24hour employee assistance program
  • Free health & wellbeing subscription
  • Sister companies to provide more opportunities for progression
  • Dress down Fridays
  • Working hours of either 7:00 16:00 or 09:00 18:00, Monday
  • Friday, some occasional weekends maybe required.
  • Town Centre office

What We Need From You?

  • Excellent telephone manner and customer care skills
  • Comfortable with basic IT operating systems
  • To be able to work in a fastpaced environment
  • To complete all tasks to a high standard
  • Ability to work on your own initiative
  • Possess good all round team player capabilities
  • High levels of attention to detail in regards to checking current and historical data

Responsibilities and Duties:

  • To deal with vehicle breakdowns and customer enquiries while ensuring that vehicle downtime is kept to a minimum
  • Answer all incoming calls and ensure all inbound enquiries are redirected to the correct departments
  • Update and manage the live internal VOR (Vehicle off road) and roadside breakdown boards
  • Respond to the main operations defect's
  • Maintain an uptodate knowledge of preferred suppliers and update all customer and supplier details on a regular basis
  • Book customers in for manufacturer recalls and ensure they are completed promptly.
  • Keep the relevant technical fleet engineer and line manager fully informed of all customer and supplier issues as soon as possible
  • Maintain a list of outstanding costs and continually chase suppliers to ensure they are kept to a minimum
  • Competently check the vehicles current status and historical repairs for repeated mechanical issues
  • Understand the authorisation escalation process
  • Inform all clients of recharge items as soon as possible
  • Provide periodic weekend/evening office cover including out of hours cover from home (rota based)
  • Process proforma invoices

Job Types:
Full-time, Permanent

Benefits:

  • Free flu jabs
  • Life insurance

Work Location:
In person

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