Customer Service Coordinator

7 days ago


Ipswich, Suffolk, United Kingdom Fawkes and Reece Full time

My client are a high end residential developer based in Suffolk who are currently looking for a Customer Service Coordinator to join their team for a head office based role.

Do you have experience within new build customer care?

Do you thrive in a fast paced environment?

Do you have good knowledge of the new build property & defects?

Day to day duties:

  • Providing excellent customer care on all levels
  • Being the main point of contact for the customer care team
  • Scheduling jobs for repairs with operatives
  • Escalating complaints to the management team
  • Diagnosing defects
  • Ensuring that repairs are covered under the customers warranty

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