Service Coordinator

1 week ago

Cardiff, Cardiff, United Kingdom Ceaton Security Services Ltd Full time

Service Coordinator

Company Profit-Related Bonus

30 Days annual holiday entitlement (22 days & 8 bank holidays)

Average Holiday Pay

Subsidised Health Care Scheme

Regular Pay Reviews

Auto Enrolment Pension Scheme


This is a varied and interesting role within a medium-sized family-run business based in Cardiff that has been operating for over 30 years in the Fire, Security, Automation and Passive Fire Sectors.

We are recruiting for a Service Coordinator to support the company's growth. We'd love to hear from you if you think you suit the job description.

Job Summary

  • Fulltime permanent position hours per week
  • Reporting to Service Manager & Operations Support Manager
  • This role is a hybrid which will work simultaneously between the Service and Helpdesk Teams, predominantly customer servicebased within the company and comprises but is not limited to the following daily tasks:

Service Team

  • Assisting the Service Manager in scheduling jobs, management, and utilisation of a team of engineers often dealing with lastminute changes and reacting to unforeseen challenges.
  • Review Preventative Maintenance reports once jobs have been attended.
  • Dealing with customer queries and enquiries.

Helpdesk Team

  • Dealing with customer queries and enquiries via a shared inbox
  • Set up new customers & sites.
  • Log jobs callouts, preventative maintenance, and quoted works in Joblogic.
  • Log sales enquiries.
  • Review job costs and send worksheets to customers.
  • Joblogic system updates ad hoc requests for changes to the system.
  • Price callouts & authorise job costs with customers.
  • Invoicing raise invoices.
  • Reviewing and spellchecking engineers' reports before sending them to customers.

General

  • Answering the office phone line.
  • Taking messages and transferring calls from existing and prospective clients to the relevant individual an excellent telephone manner is essential.
  • Making calls to internal staff members and engineers.
  • Other ADHOC duties

Required Skills & Qualifications

  • PC and Microsoft literate essential.
  • Good Telephone Manner
  • Selfmotivated with the ability to work individually and as part of a team.
  • Excellent written and verbal communication skills.

What to Expect from Ceaton as an Employee?

Good salary and benefits package

Regular Training

Potential for Progression

Supportive & Positive Work Environment

Job Types:
Full-time, Permanent

Pay:
£23,400.00 per year

Benefits:

  • Company events
  • Company pension
  • Onsite parking
  • Profit sharing

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Administrative: 2 years (required)

Work Location:
In person

Reference ID:

SC

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