Installations Coordinator
1 week ago
Installations Coordinator
Located in Cardiff with the flexibility of working both remotely and in person
Salary: £23, plus a performance-based bonus
Full-time position with permanent contract
Are you ready to take on the role of Installations Coordinator? Here's your chance Our client operates on a global scale as a distributor of various products, services, and supplies tailored for the healthcare industry.
As an Installations Coordinator, your main duty is to ensure seamless communication, coordination, and assistance to customers in handling post-installation issues promptly. By swiftly addressing concerns, you'll enhance customer satisfaction, minimize operational disruptions, and mitigate escalated complaints.
Key Responsibilities:
As the Installations Coordinator, you'll be tasked with:
- Effectively communicating via different channels to swiftly book and address post-installation concerns from customers
- Efficiently planning and allocating resources to Engineers to optimize their time for quick issue resolution
- Coordinating with external carriers to schedule product transportation
- Monitoring deliveries, securing proof of delivery, investigating missing or damaged items, and arranging item collections
- Handling and resolving post-installation challenges by working closely with the Sales Support Team
- Analyzing trends and generating reports on post-installation issues to suggest process enhancements and address root causes of failure
- Accurately documenting all interactions and activities in the CRM system
Requirements:
To qualify for the Installations Coordinator role, you should possess:
- Prior experience in a Coordination or Customer Service/Complaints role, ideally within a phone-based environment
- Strong problem-solving capabilities
- Proficiency in IT with a focus on Microsoft Office applications
- Exceptional communication and interpersonal skills
- Outstanding organizational abilities with the capacity to manage multiple tasks efficiently
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