Customer Service Representative

1 week ago

Potters Bar, Hertfordshire, United Kingdom Irish Life Group Services Limited Full time

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Job Purpose

We now need a Customer Service Representative to support the transformation and the future growth of the business within the Customer Services function, so it can stand out for the experience and service we deliver by building on our service reputation, and delivering market-leading service excellence for our customers and advisers

To ensure that we put the customer at the heart of everything we do in line with our company values. To deliver a high quality of work ensuring that these are accurate and within stated timescales. To work as part of a team as well as with other colleagues to enhance the overall customer experience.

To contribute to the team ethic, working with colleagues in training and the improvement of knowledge, constantly striving to enhance the overall customer experience

Key Accountabilities


• To take responsibility for end to end process of tasks undertaken, ensuring own knowledge of all products and regulatory environment is understood and complied with.

• To amend and maintain accurate company records to ensure legislative, customer and company requirements are met.

• To maintain technical product knowledge in order to support team colleagues, provide cover, and achieve department objectives.

• To answer incoming telephone enquiries across the full product range, respond to them and fully document how they were resolved, ensuring that all communications are handled accurately and adopting the most approptiate method of communication.

• To maintain relationships with advisers and other business areas.

• Investigate and resolve complaints and queries, in line with the Divisional and Regulatory complaints procedures, identifying and addressing the cause and remedying the underlying issue of the complaint and balancing the needs of the customer, the Company and Regulator.

• Actively contribute to the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct, and improve on own self development.

Desired Knowledge / Experience / Skills


• Diligent and conscientious in the accuracy of their work, excellent attention to detail

• Excellent Customer Service experience

• "Can Do", proactive attitude

• Excellent written and verbal communication skills

• Ability to operate in a fast paced, dynamic environment and able to work under pressure

• Intermediate knowledge and experience of MS Office

Qualifications


• Minimum of 5 A*-C GCSEs (including English and Maths – essential

• Have already attained the Award in financial Administration or keen to work towards this qualification

Benefits of working at Canada Life

We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.

How we work at Canada Life

Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.

We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop.

Diversity and inclusion

Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus.

"At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK

We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for.

#J-18808-Ljbffr

  • Customer Service Representative

    1 week ago

    Potters Bar, Hertfordshire, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Customer Service Representative

    1 week ago

    Potters Bar, Hertfordshire, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Customer Service Representative

    1 week ago

    Potters Bar, Hertfordshire, United Kingdom Accountancy Action Full time

    Customer Service Advisor - Hybrid WorkingPotters BarAre you looking for a varied customer service role within a thriving environment?The company are well known and offer a 35 hour working week, bonus, generous pension and the opportunity for growth and development.If this is of interest please keep reading on.Day to day aspects of the position...

  • Customer Service Representative

    1 week ago

    Potters Bar, Hertfordshire, United Kingdom eFinancialCareers Full time

    Location:Flexible across all office locations with blended flexible working optionType: Fixed Term Contract & Permanent Opportunities AvailableJob closing date: December 31st 2021Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our...

  • Customer Service Representative

    3 weeks ago

    Potters Bar, Hertfordshire, United Kingdom Canada Life Limited Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Senior Customer Service Administrator

    1 week ago

    Potters Bar, Hertfordshire, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Customer Service

    1 week ago

    Potters Bar, Hertfordshire, United Kingdom Daniel Field Retail Full time

    We are looking for a diligent and ambitious customer service operative to join our wonderful team.Attention to Detail, Problem Solving, Flexible, Driven, Work Proud, Reliable, Independent.The role will involve a mixture of customer service & picking and packing, although as we are a small team, there is the opportunity to assist in many areas of the...

  • Customer Service Advisor

    1 week ago

    Potters Bar, Hertfordshire, United Kingdom Direct Accident Management Ltd Full time

    Customer Service Advisor*: PORTUGUESE SPEAKING**Location: Potters BarSalary: £25,000Contract Type: PermPosition Type: Full TimeHours: 4 days on 4 days off - 12 hour shiftsDirect Accident was formed in 1996 to assist clients who had been involved in road traffic accidents caused by another party. In that time, we have helped thousands of clients by taking...

  • Service Advisor

    1 week ago

    Potters Bar, Hertfordshire, United Kingdom Jago Consultants Full time £28,000 - £44,000

    We are currently working with a exclusive car dealership who are looking to recruit an experienced Service Advisor to join their team. As a Service Advisor you will ensure the highest standard of courtesy and Professionalism when interacting with customers and members of the public. Our client prides itself on delivering a consistently high standard of...

  • Senior Service

    1 week ago

    Potters Bar, Hertfordshire, United Kingdom JLB Recruitment Ltd Full time

    An established Hertfordshire based Air conditioning & Ventilation company with a rapidly expanding Service & Maintenance department. We are looking to employ a dedicated Air Conditioning Service & Maintenance Engineer to commit to this permanent position.The successful candidate will be responsible for:Diagnosing & resolving service and breakdown calls for...

  • Internal Sales Executive

    1 week ago

    Potters Bar, Hertfordshire, United Kingdom Perm Recruitment LTD Full time

    Join our team as an Internal Sales Representative - Attractive salary package along with competitive benefits. Get ready for an exciting opportunity for career growth and personal development. Enjoy a Hybrid Working model - spend 2 days in the office and work the remaining 3 days from the comfort of your home. This role requires a proactive approach, where...

  • Product Support Rep

    1 week ago

    Potters Bar, Hertfordshire, United Kingdom Canada Life Full time

    12 Month Fixed Term ContractCanada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.Part of our parent company Great-West Lifeco, Canada Life UK has...

  • Risk Analyst Financial Services

    1 week ago

    Potters Bar, Hertfordshire, United Kingdom Canada Life Group Ltd Full time

    Location: Potters Bar or London Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Canada Life UK is transforming to create a more...

  • Client Relationship Partner

    1 week ago

    Potters Bar, Hertfordshire, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Pharmacist - Hospital Experienced - Band 6/7/8a - Hertfordshire - Ongoing Contract

    1 week ago

    Potters Bar, Hertfordshire, United Kingdom Hunter AHP Resourcing Full time

    We are looking for multiple fantastic Pharmacist's to work with our client in Hertfordshire.If you're looking for your next challenge, congratulations You've just found it Here are the top level deets:Job Title: Pharmacist Band 6/7/8aLocation: HertfordshireDuration: OngoingSchedule: Full-time (Monday - Friday), or part-timeStart Date:ASAPEnd Date: Ongoing...

  • Postperson with Driving

    1 week ago

    Potters Bar, Hertfordshire, United Kingdom Royal Mail Group Full time

    Delivery Postie with DrivingJob Reference: 296615Location: Potters Bar Delivery Office, EN6 1BTJob type: PermanentHours:30:00 hours per week, working 5 days across Mon-Sun, working between 08:15 and 14:45**There has never been a more exciting time to join us We are reinventing Royal Mail for the future and now is a perfect time to join us on that...

  • Pre-Construction Supervisor

    1 week ago

    Potters Bar, Hertfordshire, United Kingdom JSM Group Full time

    Role DescriptionnWorking in the Pre-Construction Department (Power) predominantly planning and designing cable routes, customer connections and managing feasibility studies/reports.Skills and Experience Required:NRSWA DesirablenCITB or equivalent in site safety management (SSSTS) desirablenCSCS Card for appropriate level of responsibility/competencynMinimum...

  • Construction Superintendent

    1 week ago

    Potters Bar, Hertfordshire, United Kingdom JSM Group Full time

    Job Title: Pre-Construction Department Assistant (Power)Company: Not SpecifiedPlanning and designing cable routes, customer connections, and managing feasibility studies/reports in the Pre-Construction Department (Power).NRSWA desirable.CSCS Card required for the appropriate level of responsibility/competency.Competent in using MS Word, MS Project, Excel,...

  • 2nd Line Support

    1 week ago

    Potters Bar, Hertfordshire, United Kingdom Senitor Associates Full time

    A thriving and energetic company located in North London and the City, we offer IT solutions to SME businesses throughout London and the South East. Our expertise lies in Networking, Security/Communications, and Business Continuity solutions, partnering with industry leaders such as Microsoft, VMware, HP, and Dell. This role requires a hands-on approach,...

  • Accounts Payable

    1 week ago

    Potters Bar, Hertfordshire, United Kingdom eFinancialCareers Full time

    Duration: 9 month fixed term contractCanada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.Part of our parent company Great-West Lifeco, Canada Life UK...