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Visitor Journey Development Manager
2 weeks ago
Internal Applications Only, Please
We have exciting and ambitious plans for the future of the visitor journey. We're building on the people-centric, cross-discipline approach that we've developed. To get there we'll be working closely with operational teams to enable the development of aconsistent visitor experience.
You'll play a crucial role in bringing disciplines together around the common goal of improving experiences for people. You will bring strong people skills and an ability to forge ahead with work, managing multiple stakeholders and priorities.
We are recruiting for three full-time roles offered on an internal secondment basis, one is for a period of 8 months, one a 12 month maternity cover and the other for 15 months.
What it's like to work here We've got passionate people in all our teams, including specialists in every field of our work with incredible knowledge and expertise, and we've got so much more we want to achieve relating to our purpose of caring for the nation'sheritage and landscapes, and making these accessible to all.
Your contractual location will be our head office in Swindon, however there will be an opportunity to explore and agree hybrid working arrangements which strike the right balance for you and the Trust.
The role will involve regular travel across the regionsand to our head office to meet with stakeholders and to carry out work.
You'll get out onsite at properties regularly to understand the visitor experience fully, working closely with operational teams as you do so.
You'll build strong and effective relationships with stakeholders in operations, consultancy and Whole Trust and becomfortable operating with authenticity across all three.
Who we're looking for You can view the full role profile for this role in the document attached.You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible in this role.
We'd love to hear from you if you have:- Experience of delivering solutions that support the improvement of the visitor journey -A proven track record of managing multiple stakeholders, ranging from front line teams to senior leaders -Able to work as part of a team in a multi-disciplinary organisation,negotiating, building trust and delivering a quality service -Leadership skills, always ready to share your knowledge and experience to grow others, as a trainer, mentor and coach -Experience of analysing visitor insight, identifying significant challengesand building effective solutions for them
The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audienceswe serve.
We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
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