Hotel and Guest Experience Manager, Lydiard Hotel

2 weeks ago

Swindon, Swindon, United Kingdom Swindon Borough Council Full time
Hotel and Guest Experience Manager, Lydiard Hotel & Conference Centre Job specification

Location:

Swindon

Hours:

37

19/05/2024

Job reference:

RNR002238

Interview date:

28/05/2024

Date posted:

29/04/2024

At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for – the communities and businesses that make our town great. As part of the Council, you'll support a friendly local authority making decisions with real impact. It's all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

The success of our vision depends on our fantastic employees and fostering the talent of the future. That is why we have this exciting new opportunity for a Hospitality and Guest Experience Manager.

Your next role

Lydiard Hotel and Conference Centre, owned and operated by Swindon Borough Council, has recently undergone an ambitious refurbishment of its 33 bedrooms and transformation of its function and bar areas to enable the hotel to offer a new fresh service to the residents and visitors of Swindon. We are looking for an experienced Hotel Manager to be responsible for the operational aspects of the hotel, from housekeeping to bar staff. This role will work with the Head of Delivery and Assurance to deliver a high-quality guest experience for everyone that uses the Hotel facilities. If we are hosting their wedding, to a single cream tea in the restaurant we want every guest to leave the hotel feeling like they are special.

You must be passionate about delivering excellent standards of customer service with a focus on the bottom line. Have a feel for moving trends within the hotel industry and the ability to influence changes within the hotel to meet these needs. An impeccable eye for detail in the delivery of all the services to ensure we leave a lasting impression with each and every guest.

Have excellent organisational skills to manage the demands of a busy hotel, to inspire and lead a team of delivering the companies brand standards whist keeping in mind the historic nature of the location and achieving value for money and to achieve maximum profits.

As Swindon delivers its ambitious growth plan over the next five years, you will play an important role in supporting the expansion and ensuring our services are delivered in a modern and efficient way.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act "for the effective performance of a customer-facing role").

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It's why our regeneration and transformation programmes are already underway. So, you'll be joining us at an exciting time on our journey. We'll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we'll achieve our vision of a prosperous, re-vitalised Swindon by 2030 together. And you'll be proud to say it was made better with you.

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the 'Apply' button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.

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