Hospital Liaison Assistant/relief Controller

2 weeks ago


Plymouth, Plymouth, United Kingdom First Care Ambulance Limited Full time

Full time HLA post with relief Controller duties.

£24,000 to £26,000 per annum (42.5hrs per week).
We provide patients with safe, comfortable and on time transfers. We transfer non-urgent and higher dependency patients on behalf of NHS Hospital Trusts.

Due to continued growth we are currently recruiting for a full time Hospital Liaison Assistant/Relief Controller to be based in Plymouth.


The role will require you to act as a link between crews and patients on the wards, to facilitate patients being ready to be collected by ambulance crews and the collection of patients from ambulance vehicles to then take them to their appointments.


The successful applicant will have to communicate with First Care day control and the hospital on any mobility or timing issues identified with a patient, as well as assisting in an effective discharge process by improving service delivery to the Trusts and reducing waiting time for the patients, through improved communication and working relationships throughout the hospitals.


The role also includes an element of relief day control work based at our Plymouth Base in Estover to cover for sickness, annual leave etc.

Full training will be given to use the CLERIC dispatch and control software.

Key elements of the role:

  • Facilitate collection of patients from wards to meet ambulances
  • Provide both Trust facilities management and First Care Control advance noticed of definite and potential discharge activity for the day; providing a focal point and vital link between the hospital and the ambulance service
  • Enforce Eligibility of patient to transport. Thereby reducing unnecessary bookings and costs to both parties and freeing up resources to where most needed
  • Ability to check mobility categories and preassess patients prior to discharge again to reduce delays, unnecessary bookings and reducing costs
  • Reduce incorrect bookings/cancelled discharges
  • Experience of working within a patient focused or service driven environment
  • Ability to communicate clearly and calmly with hospital staff and patients, sometimes in difficult and demanding circumstances
  • PC literate
  • Excellent customer service skills
  • Problem solving ability
  • Full Driving Licence as you will be required to drive company vehicles as part of this role
  • High accuracy levels and compliance with GDPR in relation to personal identifiable information
  • Flexibility
  • Understanding of patients' abilities (conditions/ limitations)
  • Good people skills with a polite and friendly manner
  • A good knowledge of the local area
  • An enhanced disclosure check is required (DBS) cost will be covered by the business
  • Able to provide a minimum of 2 references covering a 5 year period before commencing work
In return for your time & hard work

  • Training & development
  • Ability to receive an industry card which enables access to numerous discounts
  • Additional leave depending on length of service (discussed at interview)
  • Pension scheme


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