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Hospitality Lead

3 months ago

Plymouth, Plymouth, United Kingdom Plymouth University Full time
University Commercial Services Plymouth Ltd's (UCSPL) is a wholly owned subsidiary company of The University of Plymouth. UCSP's vision is to enrich the experience of the students, staff and wider community.

We aim to create a financially sustainable and professional service, which currently includes Early Years Education and Care, Retail Catering, Hospitality and Events.


We are looking to recruit an individual to a Hospitality Lead role based on the main University of Plymouth campus, primarily situated in the Emdeck Building.


Under the direction of the Culture Strand Supervisor and as a member of the catering operations team, you will provide routine activities to assist in the delivery of a customer focused, cost effective and efficient hospitality catering service.


This is a fantastic opportunity for a motivated individual to join the company and take on the day to day organisation and delivery of the Hospitality catering service.

Under the care of the Culture Strand Supervisor, you will have line manager responsibility for the Hospitality Assistants.

You will contribute your skills to maintain the excellent standard of hospitality and delivered catering through efficient and professional customer service.

You will be responsible for the transportation, using a range of company vehicles, of food and drink for hospitality orders and deliver them to various locations on campus.

You must ensure professional preparation and presentation of food and drink for events and functions and set up rooms/events appropriately and with the needs of each function and client in mind.


We offer:

  • 28 days annual leave including bank holidays, increasing with length of service
  • 10% discount at our onCampus Nursery
  • Increased sickness benefits with length of service
  • Training provided on successful appointment
  • Access to the University of Plymouth's Cycle to Work scheme
  • Uniform provided
You will have experience of working in a catering / hospitality or customer service environment.

You must have a high level of professional presentation, take ownership and be friendly, approachable and adaptable in a changing work environment.

A customer-focussed mind-set is essential and a drive to deliver on and exceed students, staff and visitor's expectations. A flexible approach to hours and work is essential, as is adaptability, whilst maintaining high standards at all times. Routine administration and IT skills and financial understanding is required.

You should be able to demonstrate you have:

  • Effective verbal and written communication skills
  • Able to work alone or as part of a team
  • Full manual driving license is essential
  • Ability to cope under pressure, in a calm and efficient manner
  • Excellent attention to detail
  • Good interpersonal skills


Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.


Interviews are likely to take place week commencing 29 May 2023 and you will be notified if you have been shortlisted or not.

This is a full-time position working 37 hours per week on a permanent basis.

We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.


The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work.

To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages

We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT+

For further details and how to apply, please click here