Guest Services Manager

2 weeks ago

Torquay, Torbay, United Kingdom Andrew Brownsword Hotels Full time £25
Guest Services Manager (1 year relevant experience required)
An opportunity to join our family where work is a pleasure.

Location:

The Imperial Torquay is a magnificent 19th Century 152-bedroom Victorian four-star hotel, and offers breathtaking sea views, plus a host of leisure facilities, making it a fun and picturesque location to work in.

Just a short walk from the main train station and town centre, the hotel is really accessible for our employees.

Some staff car parking is available on site, as is free use of all the hotels leisure facilities, including our gym and swimming pools.

Send us a Whatsapp message with FAMILYFIRST to to find out more, chat to us and apply (or apply the normal way, whichever works best for you)

Hours:

Full time Bonus:

Thats right- we have a management bonus scheme at our hotels- for all Heads of Department positions and above.

Well let you know all about this at the interview Role:

As part of our team, we welcome your passion, natural warmth and humor to ensure our guests have an amazing experience every time.

We're seeking friendly, warm and cheerful individuals who are happy to work together as a team and, importantly, want to have fun.

We welcome candidates who are new to the industry as well as experienced ones - what matters most to us is that you have a positive and engaging personality, you are self-motivated and enjoy the buzz and excitement of a busy hotel atmosphere.

For this role you will need to be a hands-on manager who leads from the front, be knowledgeable about a hotel Reception, be good at developing others and be happy to be part of the hotel Duty Management team.


To say thank you, we have many perks:

  • Competitive pay – We are proud that everyone who joins our group gets a competitive a rate of pay, irrespective of age, plus you get service charge and tips on top.
  • Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
  • Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
  • We understand it's OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
  • We sustain you physically too, meals when you are on duty are free.
  • Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
  • We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
  • We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you. About our family of hotels

We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.

Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
We have very unique hotels in very special locations, from the award-winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city center Abode Manchester set in a 19th-century textile factory, two minutes from Piccadilly train station – to see the whole group, take a look here

One-click apply to become part of our family that works hard & plays hard too, inspires and supports each other and has a load of fun along the way.

Competitive Salary plus bonus, full time Send me alerts about jobs like this.
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