Guest Services Manager

2 weeks ago

Torquay, Torbay, United Kingdom Andrew Brownsword Hotels Full time
Job Description

An excellent opportunity awaits you to become a part of our extended family, where work is not just a task, but a pleasure to enjoy.

Location:


Join us at The Imperial Torquay, a splendid 19th Century Victorian four-star hotel with 152 rooms, offering mesmerizing sea views and a variety of leisure amenities. It's not just a workplace; it's a vibrant and charming setting to be a part of.


Conveniently situated just a brief walk away from the main train station and town center, the hotel offers easy access for all our team members.


On-site staff parking is available, along with complimentary access to the hotel's leisure facilities, including the gym and swimming pools.

Get in touch with us via Whatsapp by messaging FAMILYFIRST to discover more, engage in a conversation with us, and submit your application (or opt for the traditional application process, whichever suits you best)

Hours:
Full-time

Bonus:
Yes, you heard it right - we have an incentive scheme for management roles at our hotels, starting from Heads of Department positions and above. Detailed information will be shared with you during the interview.

Role:


As a part of our team, we seek individuals who bring forth their passion, genuine warmth, and humor to ensure every guest has an exceptional experience consistently.

We are looking for friendly, warm, and lively team players who are enthusiastic about collaborating and, most importantly, value the essence of enjoyment.

We welcome both newcomers and seasoned professionals in the industry - the key factor for us is a positive and engaging demeanor, self-driven attitude, and a zest for the vibrant atmosphere of a bustling hotel.


For this position, we need a proactive manager who leads by example, possesses expertise in hotel Reception operations, excels in nurturing team members, and is willing to be a part of the hotel Duty Management team.


Perks in Return:

  • Competitive compensation – We take pride in offering a competitive pay rate to all our team members, regardless of age, in addition to service charges and tips.
  • Indulge yourself occasionally with an array of retail and hospitality perks available through our Perkbox platform.
  • Exclusive discounts across our hotel family – Enjoy a 25% discount on food & beverage at our hotels, along with a fantastic staff rate of £25 for Bed & Breakfast per person across the group, with special rates extended to your friends and family as well.
  • We understand that it's okay not to feel okay sometimes, which is why we provide an external confidential helpline through our Employee Assistance Programme to support you in any way you may require.
  • We take care of your physical well-being too, offering complimentary meals during your duty hours.
  • Continuous learning and growth opportunities - Our unique development pathways are unparalleled in the industry, ensuring the best growth prospects for you.
  • Abundant prospects for advancement and career growth – We have witnessed numerous internal promotions, even up to the level of General Manager.
  • We believe in acknowledging your commitment – Our milestone awards include treats like Champagne, afternoon tea, or dinner for you and a special someone. Upon reaching significant milestones, you receive additional special gifts such as extended hotel stays, extra days off, and a distinctive gift tailored just for you.
About Our Hotel Family


We unite a diverse range of hotels under one umbrella, poised to welcome guests with open arms, warm hospitality, and experiences that leave a lasting impression.

Each of our hotels possesses a unique, distinctive, and quirky charm. Quality lies at the core of everything we do, focusing on the importance of simple gestures. We believe in fostering an inclusive, special, and welcoming environment for both our team and guests.

We boast an exceptional collection of hotels in extraordinary locations, ranging from the award-winning Gidleigh Park in Devon, the historic Amberley Castle dating back 900 years, to our trendy city-center establishment Abode Manchester housed in a 19th-century textile factory, just a stone's throw away from Piccadilly train station – explore our entire portfolio here


Take a step towards becoming a part of our dynamic family that works diligently, supports one another, derives inspiration, and has a great time together. £ per annum plus service charge, full time

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