Band 3 Reception/booking/clerical Officer

2 weeks ago


Romford, Greater London, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

To provide a comprehensive administrative service which forms the solid foundation to allow the Radiology Department, Trust wide, in delivering a smoother, smarter and safer Radiology service with timely results to promote seamless, safe and high-quality care to enable the trust to achieve key targets.

To provide general administrative & clerical role including receptionist and dealing with information to deliver excellent customer services across different areas within Radiology

Register patient and add request with necessary document & information onto the system

Deal and prioritise both patients' and staff query either face to face or on telephone.
Provide appropriate support to Patients and Radiology staff


Under the leadership of our Chair, Jacqui Smith and Matthew Trainer, our Chief Executive we provide care for the residents of three diverse London boroughs.

More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge.

We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.


Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen's Hospital in Romford.

We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic and Harold Wood Polyclinic.


As we recover from Covid-19, we're proud to be leading the way in reducing the time our patients wait to get the treatment they need.

The pandemic provided the drive for our teams to innovate and change.


We know we have more work to do to improve waiting times for urgent and emergency care, and this will be one of the many benefits of our closer collaboration with Barts Health.

Working with them and with all our partners across north east London, we will find a sustainable solution to enhance patient care.


We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital.

We're also pleased to be part of the NEL Cancer Alliance.

For further information on this role, please see the attached detailed Job Description and Person Specification.

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