Administrator - Customer Service
1 week ago
The company:
FLB Group (_Filofax, Letts, Blueline_) are one of the world's largest innovators and manufacturers of quality stationery and lifestyle accessories, with operations on three continents and distributors worldwide. We are looking for a dynamic, hard-working
Administrator to ensure our Customers receive a first class service.
The role:
As an Administrator within our Customer Services Teams your tasks will include some of the following:
Ensuring a professional image of FLB Group is maintained through all internal and external communication and all enquires are dealt with in a professional and timely manner
Processing, monitoring and reporting on the progress of customer orders from securing/confirmation through to successful delivery and invoicing, and to co-ordinate all relevant communication, both internally and externally to meet the customer's expected delivery date
Ensuring that all customer liaison, order administration and customer file maintenance is maintained in a prompt and accurate manner
Ensuring that quality and delivery query handling is resolved correctly and promptly.
Assist in creation, processing and checking of labels in line with business requirements
Support the sales team with the management of accounts
Raise and amend product specifications in line with customer requirements
Ensure that customer's sampling and approval procedures are followed in line with agreed dates
The person:
To be considered for the post of Administrator you will demonstrate the following:
The ability to prioritise workload effectively to ensure deadlines are met
Strong attention to detail
The ability to calmly and effectively resolve queries in a timely manner
A professional and positive approach to your work, your colleagues and your customers
Basic to intermediate competence of Microsoft office; Excel, Outlook and Word
You will be self motivated, a team player and able to work on own initiative
Sound experience within an general administration role
The package:
The role of Administrator offers a salary of up to £19,000 per annum with 35 days' annual leave, life insurance, staff discount, free car parking and auto enrolment pension.
Salary:
From £19,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Work Location:
Hybrid remote in Dalkeith
Reference ID:
AdminCS/
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