Administrator - Customer Service

1 week ago


Dalkeith, Midlothian, United Kingdom FLB Group Full time

The company:

FLB Group (_Filofax, Letts, Blueline_) are one of the world's largest innovators and manufacturers of quality stationery and lifestyle accessories, with operations on three continents and distributors worldwide. We are looking for a dynamic, hard-working
Administrator to ensure our Customers receive a first class service.

The role:

As an Administrator within our Customer Services Teams your tasks will include some of the following:
Ensuring a professional image of FLB Group is maintained through all internal and external communication and all enquires are dealt with in a professional and timely manner

Processing, monitoring and reporting on the progress of customer orders from securing/confirmation through to successful delivery and invoicing, and to co-ordinate all relevant communication, both internally and externally to meet the customer's expected delivery date

Ensuring that all customer liaison, order administration and customer file maintenance is maintained in a prompt and accurate manner

Ensuring that quality and delivery query handling is resolved correctly and promptly.

Assist in creation, processing and checking of labels in line with business requirements

Support the sales team with the management of accounts

Raise and amend product specifications in line with customer requirements

Ensure that customer's sampling and approval procedures are followed in line with agreed dates

The person:

To be considered for the post of Administrator you will demonstrate the following:
The ability to prioritise workload effectively to ensure deadlines are met

Strong attention to detail

The ability to calmly and effectively resolve queries in a timely manner

A professional and positive approach to your work, your colleagues and your customers

Basic to intermediate competence of Microsoft office; Excel, Outlook and Word

You will be self motivated, a team player and able to work on own initiative

Sound experience within an general administration role

The package:


The role of Administrator offers a salary of up to £19,000 per annum with 35 days' annual leave, life insurance, staff discount, free car parking and auto enrolment pension.


Salary:
From £19,000.00 per year

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
Hybrid remote in Dalkeith

Reference ID:
AdminCS/

  • Dalkeith, Midlothian, United Kingdom Office Angels Full time £12

    Temporary Customer Service Representative Competitive hourly rate of £11.Full training provided Our client, a reputable company based in the heart of Edinburgh City Centre, is seeking two Temporary Customer Service Representatives to join their team. With a commitment to delivering outstanding service, our client is known for their exceptional products,...


  • Dalkeith, Midlothian, United Kingdom Pertemps Network Group Full time

    Job Description:Pertemps are working in partnership with Scottish Qualifications Authority and have Full-Time & Part-time Customer Service Helpdesk/ Administrator roles available.Based at SQA Shawfair, the location is easily accessible from Midlothian and Edinburgh with free parking/ bus station - only 20 minutes from City Centre. Start Date: ASAP Contract...


  • Dalkeith, Midlothian, United Kingdom Pertemps Network Group Full time

    Job Description:Pertemps are working in partnership with Scottish Qualifications Authority and have Full-Time & Part-time Customer Service Helpdesk/ Administrator roles available.Based at SQA Shawfair, the location is easily accessible from Midlothian and Edinburgh with free parking/ bus station - only 20 minutes from City Centre.Start Date:March...


  • Dalkeith, Midlothian, United Kingdom Office Angels Full time £12

    Job Title:Temporary Customer Service RepresentativeBenefits & Perks:Competitive hourly rate of £11.77Full training providedOpportunity to work with a renowned clientConvenient location near public transportationAbout Our Client:Our client, a reputable company based in the heart of Edinburgh City Centre, is seeking two Temporary Customer Service...


  • Dalkeith, Midlothian, United Kingdom Midlothian Council Full time

    Job Vacancy We are looking for an enthusiastic, motivated, and professional Customer Service Advisor to join our busy Contact Centre. Midlothian Council Contact Centre provides customer services for a range of council service areas. The team are responsible for providing a wide range of council and community information to help customers access services,...


  • Dalkeith, Midlothian, United Kingdom The Edinburgh Boiler Company Full time

    The Edinburgh Boiler Company is Scotland's leading installer of boilers, known for our exceptional customer service and expertise in the heating industry. As part of our commitment to sustainable energy solutions, we are expanding our services to include the installation of renewable energy systems, such as solar panels and heat pumps. We take pride in...


  • Dalkeith, Midlothian, United Kingdom Menco Resolve Ltd Full time

    _Office Administrator - Finance_Menco Resolve Ltd is a small business, providing public health pest control solutions within Edinburgh & The LothiansWorking within a small, but busy office, you will be involved in all aspects of the administration of operating a service business, from answering calls for assistance to assisting in the planning of service...


  • Dalkeith, Midlothian, United Kingdom Office Angels Full time

    Our client, a highly acclaimed company based in Edinburgh City Centre, is seeking an enthusiastic and self-motivated Administrative Assistant to join their team.About The Job:As an Administrative Assistant, you will provide full secretarial, administrative, and business processing support to a team. With a mix of responsibilities, including processing...


  • Dalkeith, Midlothian, United Kingdom Pertemps Network Group Full time

    Job Description:Pertemps are working in partnership with Scottish Qualifications Authority and have Part-Time Customer Service/ Helpdesk Advisor roles available.Based at SQA Shawfair, the location is easily accessible from Midlothian and Edinburgh with free parking/ bus station - only 20 minutes from City Centre. Start Date: ASAP Contract length: Until June...


  • Dalkeith, Midlothian, United Kingdom Pertemps Network Group Full time

    Job Description:If you are looking for an Administrator position and keen to work on an exciting public sector project, then this is the role for youWorking for Scottish Qualifications Authority at Shawfair, the location is easily accessible from Midlothian and Edinburgh with free parking/ bus station - only 20 minutes from City Centre.You will be part of a...


  • Dalkeith, Midlothian, United Kingdom QA Ltd Full time

    QA Ltd. are recruiting for two Business Operations Administrators (Apprenticeship). Scott & Co is a leading provider of debt recovery, enforcement, and citation services. Scott & Co. are part of Marston Holdings, the UK's largest judicial services group,providing integrated court order compliance.Scott & Co Ltd support the government, utilities and private...


  • Dalkeith, Midlothian, United Kingdom QA Ltd Full time

    Property Administration Apprentice Opportunity at Umega Lettings Are you eager to kick off your career in the dynamic property industry? Umega Lettings is on the lookout for a proactive individual to join their team as a Property Administration Apprentice. As an apprentice, you will have the exciting opportunity to support the lettings and estate agency...

  • Administrator

    1 week ago


    Dalkeith, Midlothian, United Kingdom Pertemps Network Group Full time

    Job Description:Pertemps are working in partnership with Scottish Qualifications Authority and have 2 Full-Time Administrators roles available.Based at SQA Shawfair, the location is easily accessible from Midlothian and Edinburgh with free parking/ bus station - only 20 minutes from City Centre.DetailsStart Date:ASAPContract length: Until June initiallyPay...


  • Dalkeith, Midlothian, United Kingdom Midlothian Council Full time

    Job Advert We are seeking to recruit to the position of Democratic Services Team Leader within Corporate Solutions. Liaising with Elected Members, Chief Officers, Heads of Service, other Managers and operational staff, the successful applicant will provide day to day management and development for the Democratic Services Team within the Council. The role...

  • Customer Assistant

    3 weeks ago


    Dalkeith, Midlothian, United Kingdom Lidl GB Part time

    Summary £12.40 - £13.00 per hour | 10-25 hour contract | Morning shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a...


  • Dalkeith, Midlothian, United Kingdom Midlothian Council Full time

    Job Description You have an opportunity to join our busy Democratic Services Team providing a clerking service to the Council, its Committees and other Council bodies. You will be required toCo-ordinate reports, compile and circulate agendas and other documentation to achieve deadlines determined by Standing Orders; Liaise with service areas to ensure there...


  • Dalkeith, Midlothian, United Kingdom Midlothian Council Full time

    Job Description You have an opportunity to join our busy Democratic Services Team providing a clerking service to the Council, its Committees and other Council bodies. You will be required toCo-ordinate reports, compile and circulate agendas and other documentation to achieve deadlines determined by Standing Orders; Liaise with service areas to ensure there...


  • Dalkeith, Midlothian, United Kingdom Office Angels Full time

    Our client is an innovative and ground-breaking social enterprise operating in the healthcare/retail industry.This is an exciting opportunity to join our client's rapidly growing distribution sector as a Contracts & Partnership Assistant, based in Musselburgh.As part of our client's team, you will play a crucial role in ensuring an efficient service to...


  • Dalkeith, Midlothian, United Kingdom Midlothian Council Full time

    Job Vacancy This is an exciting opportunity to manage and develop a team delivering Democratic and Document Services across the Council with specific responsibility for Records, Archives and Document Management. You will lead the delivery of corporate records management services to the Council and its Directorates, including monitoring and updating the...


  • Dalkeith, Midlothian, United Kingdom Midlothian Council Full time

    Job Vacancy This is an exciting opportunity to manage and develop a team delivering Democratic and Document Services across the Council with specific responsibility for Records, Archives and Document Management. You will lead the delivery of corporate records management services to the Council and its Directorates, including monitoring and updating the...