![Pertemps Network Group](https://media.trabajo.org/img/noimg.jpg)
Customer Service Assistant
7 days ago
Job Description:
Pertemps are working in partnership with Scottish Qualifications Authority and have Full-Time & Part-time Customer Service Helpdesk/ Administrator roles available.
Based at SQA Shawfair, the location is easily accessible from Midlothian and Edinburgh with free parking/ bus station - only 20 minutes from City Centre.
- Start Date: ASAP
- Contract length: Until June initially
- Pay Rate: £11.70 per hour
- Hours: 35 hours per week/ 14 hours per week
- Location: Dalkeith
EH22
- Overtime working may be requiredShift Patterns Available
- Monday to Friday 8am4pm
- Monday to Friday 10am6pm
- Monday to Friday 1pm9pm
- Saturday & Sunday 9am5pmMain Duties
- Identify customer's needs and clarify information
- Record all conversations in our CRM system in a comprehensive way
- Build good working relationships to engage with customers and colleagues effectively
- Frequently attend ongoing training and briefs to improve knowledgeSkills Required
- Previous experience in a contact centre/customer services/support role desirable
- Must be able to communicate appropriately and effectively with clarity both verbally and in writing
- Ability to work with accuracy and with an attention to detail
- Strong phone and verbal communication skills
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