Customer Service Assistant

7 days ago


Dalkeith, Midlothian, United Kingdom Pertemps Network Group Full time

Job Description:


Pertemps are working in partnership with Scottish Qualifications Authority and have Full-Time & Part-time Customer Service Helpdesk/ Administrator roles available.

Based at SQA Shawfair, the location is easily accessible from Midlothian and Edinburgh with free parking/ bus station - only 20 minutes from City Centre.


  • Start Date: ASAP
  • Contract length: Until June initially
  • Pay Rate: £11.70 per hour
  • Hours: 35 hours per week/ 14 hours per week
  • Location: Dalkeith


EH22
  • Overtime working may be requiredShift Patterns Available
  • Monday to Friday 8am4pm
  • Monday to Friday 10am6pm
  • Monday to Friday 1pm9pm
  • Saturday & Sunday 9am5pmMain Duties
  • Identify customer's needs and clarify information
  • Record all conversations in our CRM system in a comprehensive way
  • Build good working relationships to engage with customers and colleagues effectively
  • Frequently attend ongoing training and briefs to improve knowledgeSkills Required
  • Previous experience in a contact centre/customer services/support role desirable
  • Must be able to communicate appropriately and effectively with clarity both verbally and in writing
  • Ability to work with accuracy and with an attention to detail
  • Strong phone and verbal communication skills

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