Customer Service Advisor

1 week ago


Braintree, Essex, United Kingdom Tiger Supplies Ltd Full time
Due to continued company growth, we are currently looking to expand our Customer Services Team.

As a Customer Service Advisor your main responsibilities will be:

  • Processing orders and quotes
  • Dealing with a highvolume of incoming calls
  • Providing excellent customer service

You should be able to:

  • Work in a fastpaced, busy Sales Office environment
  • Learn quickly on the job
  • Multitask
  • Key an assortment of orders and quotes of varying difficulty, quickly and accurately
  • Handle incoming customer calls proficiently
  • Work as part of an industrious team
  • Handle general administration and data entry tasks
  • Upsell and crosssell our products to customers
  • Maintain a high level of customer service at all times
  • Work towards team and company targets

You should have:

  • Excellent attention to detail
  • Excellent customer service skills
  • Good organisational and time management skills
  • Good written and oral communication skills
  • Basic working knowledge of Microsoft Outlook, Excel & Word
  • Excellent telephone manner

In return we offer:

  • 28 days holiday (includes English Bank Holidays)
  • Christmas shutdown
  • Annual Christmas party plus other social events throughout the year
  • Fun and friendly working environment
  • Extensive training and development plan with corresponding salary increases
  • Flexible way of working
  • Working from home, in the office or a hybrid
  • Gifts, competitions, and incentives

Job Type:
Full-time

Salary:
Starts at £23,250.00 per year

Schedule:

  • Monday
  • Thursday: 08:00 17:30 & Friday: 08:00 17:00
  • 1 hour lunch break

Work remotely:
Yes - Initial training will take place in our Head Office in Braintree, Essex. Additional training may be required later, depending on progression.

Salary:
From £23,250.00 per year

Schedule:

  • Monday
to Friday

Work Location:
Hybrid remote in Braintree CM7 1NB

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