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Craft Attendant

3 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Western Power Distribution Full time
Job Introduction
An opportunity is available for a Craft Attendant based at our Stoke-on-Trent depot.

Progression opportunities
may be available for someone who demonstrates a desire to learn and undertake new tasks. This will be dependent on business need.

Evidence of your qualification will be required prior to appointment.


If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.


Our hiring managers will have no access to your name, age, gender or other diversity information until after shortlisting has taken place.

This detail will become visible before interview to allow managers to prepare.

Main Responsibilities

  • Ensure before commencing work you understand the task/s that you have been instructed to undertake;
  • Promote and demonstrate a culture of Health Safety & Quality at all times
  • Preparation of the work site.
  • Erect signs and barriers. Excavate, lay cable and backfill. Excavate pole and stay holes. Fix meter boards, meters and cutouts.
  • Make single phase service term in cut out dead
  • Make 3 phase service term in cut out dead
  • Use mini excavator.
  • To provide first aid where required in accordance with training.
  • Maintain tools, equipment, materials and vehicles in a safe condition.
  • Assist other team members.
  • Assess the potential impact of a specific work activity on customers.
  • Minimise the adverse impact of own activities on customers.
  • Advise customers affected of the impact of own activities.
  • Resolve customer complaints, wherever possible directly.
  • Assess site risks, and take action to remove or avoid those risks.
  • Comply with safety instructions, use protective equipment and wear protective clothing.
  • Report all accidents and incidents


The work involves being away from the depot in and around the area, often in a team of two people.

The environment requires you to be able to react quickly, decisively and responsibly. You will also need to be flexible in your approach to assist the team in meeting its objectives. The role is suitable for someone who enjoys the demands of a physical outdoor environment.


You will need to be mobile throughout the area and you may also be required to undertake out of hours standby duties, therefore a full driving licence is desirable.

Some electrical experience would be an advantage, however full training will be given.

About The Company

If this is your opportunity to join us, you'll find we offer a supportive, rewarding and friendly working environment where you'll be empowered to build a career.

Along the way, you'll be invested in, be enabled by the latest technology and find that we're always interested in evolving our systems and processes so that we get even better, every day.


You will receive a generous annual leave entitlement on joining, starting at 26 days rising to 28 days following 10 years' service, plus 8 bank holidays.

Protective clothing and Safety Equipment will be provided where required and we offer free parking at all main sites. In addition, you will be able to access support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services.

Additional Application Information
About Us
This is a very exciting time to be part of the largest UK electricity transmission and distribution business.

We've changed our name to National Grid Electricity Distribution and our people and focus on providing great service to customers remains unchanged.

We connect 8 million customers across the Midlands, South West England and South Wales and serve a population of over 18 million people.

We do this whilst maintaining safety, reliability and excellent customer service.

National Grid employs over 29,000 people worldwide.

Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources which are renewable, low carbon, and improve efficiency to meet demand.

We are an equal opportunities employer. Our desire is to bring in more employees from diverse backgrounds to build further on our inclusive culture.

We value and celebrate individual difference and we believe that an inclusive culture will help the business grow as a positive, strong and innovative company.