Customer Account Advisor

2 weeks ago


Colchester, Essex, United Kingdom Reed Full time

Customer Excellence Officer at Reed Colchester

Salary: Starting at £23,500 per annum

Location: Remote with occasional travel to Colchester Office (CO3)

Job Type: Permanent, Full-time

Hey there Reed in Colchester is excited to back our client in the hunt for a dedicated Customer Excellence Officer to hop on board their Commercial/Customer Excellence Division. This pivotal role focuses on delivering top-notch customer service and support, making sure our customers' needs are met swiftly and with empathy. The perfect fit for this role will be skilled at juggling various tasks, from admin responsibilities to direct customer interaction, and will thrive working solo and as part of a team.

Day to Day Responsibilities:

  • Supporting the induction of centre admin staff, providing training on registration, certification, and assessment booking procedures.
  • Cultivating and nurturing efficient relationships with centre contacts, actively grasping and backing their requirements.
  • Handling learner registrations, accomplishments, and certification transactions accurately and promptly.
  • Processing applications for centre recognition and qualification approval following our protocols.
  • Contributing to team projects when needed.

Required Skills & Qualifications:

  • GCSE grade C or equivalent in English Language and Mathematics.
  • Minimum of two years in admin roles with a customer-facing angle.
  • Considerable expertise in managing databases, including internal systems.
  • Proficiency in IT, especially with Microsoft Office tools.
  • Great written and verbal communication abilities.
  • Keen eye for detail.

Desirable:

  • Experience in customer account management at an Awarding Organisation.

Personal Attributes:

  • Dedication to outstanding customer service.
  • Self-driven with a flexible work approach.
  • Capacity to manage a diverse and unpredictable workload.
  • Strong judgement and decision-making aptitude.
  • Adaptable, conscientious, and focused on tasks.
  • Openness to training and development opportunities.
  • Committed to equal opportunities and Gateway Qualifications' values.

Benefits:

  • Competitive starting salary.
  • Remote work with occasional travel.
  • Permanent full-time role.
  • Chance to be part of a supportive and vibrant work environment.

The application deadline is noon on Tuesday 4th June 2024. We might close this recruitment drive early if we get a large number of suitable applications. Interviews are planned for Friday 14th June 2024.

If you are keen on the Customer Excellence Officer position, hit the button to apply


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