Customer Services Receptionist/cashier

1 week ago


Basildon, Essex, United Kingdom Mid and South Essex NHS Foundation Trust Full time

We are looking for a motivated individual with excellent communication, interpersonal and organisational skills who is dedicated to working as part of the team.


The post holder will support the Customer Services Senior Cashier/Receptionist in the overall provision and monitoring of a high quality and efficient Customer Service experience for all service users throughout the Trust.


Ensuring effective and timely communications with all relevant stakeholders in regards to any incidents that could impact the Customer Services Department and the Trusts.


Escalate any relevant information regarding staff performance issues, laxities in operational processes, failure or disruption to departmental assets including any other matter that could compromise effective service delivery.


Distribute and collate Customer Service satisfaction surveys and reporting any unsatisfactory feedback in a timely manner to the Customer Services Management Team.


Providing a responsive service while acting as the first point of contact for patients/Visitors and assist with the department with telephone calls.


Overall duties will include assisting with patient travel reimbursements, cash spreadsheet, departmental keys, visitors, lost property and other administrative duties.

Your rota will consist of hours of work Monday to Sunday from 08.00 to 18.00pm.


Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.


We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.


From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be.

Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.


We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.


MAIN DUTIES AND RESPONSIBILITIES

  • To work in the main reception area of the Basildon Site, including CTC reception but also assisting with cover within the Cashiers Department, where required.
  • Meeting and greeting patients, visitors and healthcare staff as required.
  • To be the first point of contact for all queries within the department, and provide a welcoming reception to all patients/staff and visitors.
  • To ensure the reception area is maintained tidy and neat.
  • To carry out with looking up relatives for patients as well as checking appointments on our inhouse system.
  • To undertake a range of administrative duties to complement the Customer Services department.
  • To deal professionally, efficiently and courteously with enquiries in line with standard operational procedures.
  • To ensure that the main reception and CTC reception are staffed at all times.
Please see attached a full job description setting out the details of the role and responsibilities.
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