Current jobs related to Customer Service Associate - Basildon, Essex - DST Systems

  • Customer Service Representative

    2 weeks ago

    Basildon, Essex, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Contact Centre AdvisorLocation: Hybrid work environmentContract Type: TemporaryWeekly Hours: Full Time, Monday to Friday, 08:00 to 18:00 (rotating shifts)Job Summary:We are seeking a skilled Customer Service Representative to join our team at Service Care Solutions - Housing. As a Contact Centre Advisor, you will be the first point of contact for...

  • Customer Service Representative

    2 weeks ago

    Basildon, Essex, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Contact Centre AdvisorLocation: Hybrid work environmentContract Type: TemporaryWeekly Hours: Full Time, Monday to Friday, 08:00 to 18:00 (rotating shifts)Job Summary:We are seeking a skilled Customer Service Representative to join our team at Service Care Solutions - Housing. As a Contact Centre Advisor, you will be the first point of contact for...

  • Customer Service Representative

    2 weeks ago

    Basildon, Essex, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Contact Centre AdvisorLocation: HybridContract Type: TemporaryWeekly Hours: Full Time, Monday to Friday, 08:00 to 18:00 (rotating shifts)Job Summary:We are seeking a skilled Customer Service Representative to join our team at Service Care Solutions - Housing. As a Contact Centre Advisor, you will be the first point of contact for our residents...

  • Customer Service Representative

    2 weeks ago

    Basildon, Essex, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Contact Centre AdvisorLocation: HybridContract Type: TemporaryWeekly Hours: Full Time, Monday to Friday, 08:00 to 18:00 (rotating shifts)Job Summary:We are seeking a skilled Customer Service Representative to join our team at Service Care Solutions - Housing. As a Contact Centre Advisor, you will be the first point of contact for our residents...

  • Customer Service Representative

    3 weeks ago

    Basildon, Essex, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Contact Centre AdvisorLocation: HybridContract Type: TemporaryHours: Full Time, Monday to Friday, 08:00 to 18:00 (rotating shifts)About the Role:As a Contact Centre Advisor with Service Care Solutions - Housing, you will be the first point of contact for our residents regarding repairs, property maintenance, and other housing-related inquiries....

  • Customer Service Representative

    2 weeks ago

    Basildon, Essex, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team as a Contact Centre Specialist. As a key member of our Housing Association team, you will be responsible for providing exceptional customer service to our residents, handling maintenance inquiries, and supporting the delivery of excellent housing and...

  • Customer Service Representative

    2 weeks ago

    Basildon, Essex, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team as a Contact Centre Specialist. As a key member of our Housing Association team, you will be responsible for providing exceptional customer service to our residents, handling maintenance inquiries, and supporting the delivery of excellent housing and...

  • Customer Service Representative

    2 weeks ago

    Basildon, Essex, United Kingdom Reed Full time

    About the RoleWe are seeking a highly skilled and customer-focused Contact Centre Advisor to join our team at Reed. As a key member of our Housing Association team, you will be responsible for providing exceptional customer service to residents, handling maintenance inquiries, and supporting the delivery of excellent housing and estate management...

  • Customer Service Representative

    2 weeks ago

    Basildon, Essex, United Kingdom Reed Full time

    {"title": "Contact Centre Advisor", "description": "Role OverviewWe are seeking a skilled Contact Centre Advisor to join our team at a large Housing Association in Essex.Key ResponsibilitiesProvide exceptional customer service to residents via various channels, ensuring first-time resolution of maintenance inquiries and property-related issues.Meet...

  • Customer Service Representative

    2 weeks ago

    Basildon, Essex, United Kingdom Reed Full time

    {"title": "Contact Centre Advisor", "description": "Role OverviewWe are seeking a skilled Contact Centre Advisor to join our team at a large Housing Association in Essex.Key ResponsibilitiesProvide exceptional customer service to residents via various channels, ensuring first-time resolution of maintenance inquiries and property-related issues.Meet...

  • Service Charge Analyst

    2 weeks ago

    Basildon, Essex, United Kingdom Service Care Solutions Ltd Full time

    Service Charge Analyst OpportunityAbout UsService Care Solutions Ltd is a leading provider of service charge management solutions. We are seeking an experienced Service Charge Analyst to join our team.Job SummaryWe are looking for a highly skilled Service Charge Analyst to deliver a high-quality service to service charge payers and other stakeholders. The...

  • Service Charge Analyst

    2 weeks ago

    Basildon, Essex, United Kingdom Service Care Solutions Ltd Full time

    Service Charge Analyst OpportunityAbout UsService Care Solutions Ltd is a leading provider of service charge management solutions. We are seeking an experienced Service Charge Analyst to join our team.Job SummaryWe are looking for a highly skilled Service Charge Analyst to deliver a high-quality service to service charge payers and other stakeholders. The...

  • Culinary and Service Associate

    1 month ago

    Basildon, Essex, United Kingdom Holiday Inn Basildon Full time

    Join Our Team: Culinary and Service Associate at Holiday Inn BasildonBecome Part of a Dynamic EnvironmentDemonstrate your enthusiasm for the hospitality sectorCraft memorable experiences for our guestsPrepare dining areas and beverage stations for serviceServe as a representative of our establishmentInteract with patrons to elevate their visitEmployee...

  • Retail Sales Associate

    1 month ago

    Basildon, Essex, United Kingdom WHSmith Full time

    Job Overview Retail Sales Associate - WHSmith Contract Type: Permanent Working hours: Flexible 9am-8pm on weekends At WHSmith, we are dedicated to enhancing the customer experience and providing exceptional service. As a Retail Sales Associate, you will play a crucial role in ensuring that our customers have a positive shopping experience while...

  • Retail Sales Associate

    1 month ago

    Basildon, Essex, United Kingdom WHSmith Full time

    Job Description Retail Sales Associate - WHSmith Contract Type: Permanent Working hours: Flexible 9am-8pm Saturdays & Sundays At WHSmith, we strive to enhance the customer experience by providing exceptional service and high-quality products. As a Retail Sales Associate, you will play a crucial role in ensuring that our customers have a memorable...

  • Retail Sales Associate

    1 month ago

    Basildon, Essex, United Kingdom Currys Full time

    Position Summary: Retail Sales AssociatePart-Time PositionFlexible Hours8-15 hours per week, with the option to take on additional shifts. Competitive hourly wage plus an average bonus per hour.At Currys, we share a common goal: to ensure everyone can experience the joy of exceptional technology. As the leading retailer of technology in the UK, we take pride...

  • Retail Sales Associate

    1 month ago

    Basildon, Essex, United Kingdom WHSmith Full time

    Job Overview Retail Sales Associate - WHSmith Contract Type: Permanent Working hours: Flexible 9am-8pm on weekends At WHSmith, we strive to enhance the experiences of our customers and colleagues alike. Our commitment to delivering outstanding products and services is at the heart of everything we do. As a Retail Sales Associate, you will play a...

  • Retail Sales Associate

    1 month ago

    Basildon, Essex, United Kingdom Currys Full time

    Position Summary: Retail Sales AssociateLocation: BasildonCompany: CurrysEmployment Type: PermanentWork Schedule: Part TimeWorking hours range from 8 to 15 hours weekly, with the possibility of additional shifts. Compensation starts at £11.50 per hour, with an average bonus of 89p per hour (*increasing to £11.80 upon successful completion of the...

  • Retail Sales Associate

    1 month ago

    Basildon, Essex, United Kingdom WHSmith Full time

    Job Overview Retail Sales Associate – WHSmith Employment Type: Permanent Working Hours: As a Retail Sales Associate, you will deliver outstanding customer service and work both independently and collaboratively to uphold our exceptional store standards. We aspire for you, our customers, and our team members to take pride in the experiences we...

  • Customer Service Representative

    3 days ago

    Basildon, Essex, United Kingdom Talk Staff Full time

    {"Role Overview": "As a Customer Service Representative, you will be responsible for delivering exceptional customer service to our patients, ensuring their queries are dealt with efficiently and effectively.", "Key Responsibilities": "Investigate and resolve patient queries or complaints via telephone or email.Confirm processes and details with patients...

Customer Service Associate

3 months ago

Basildon, Essex, United Kingdom DST Systems Full time
About the role

Your Responsibilities

  • To provide an effective and efficient service to internal and external customers through multiple communication channels
  • To engender a culture of pride, commitment and dedication to deliver a truly outstanding level of Customer Experience in every aspect of their role
  • Making outbound calls to improve the service or capture more information as required
  • Achieve SLAs and Key Performance Indicators, both in terms of quality, productivity and accuracy of information given to the Customer.
  • To commit to personally putting the Customer first and providing an excellent Customer service at all times.
  • Develop an understanding of all client profiles/products to be able to deliver an outstanding Customer service
  • Must actively seek & respond to feedback. Use service failures both internally & externally as an educator to improve our process, procedures & overall service to the Customer
  • Attend and contribute at regular team meetings and scrums
  • Assist in the planning and implementation of agreed initiatives/process changes, as directed by your line Manager
  • Be flexible and adaptable at all times in response to the challenging, changing environment

Additional Duties:

  • Ensure the highest level of Customer Service and professionalism is provided at all times, by building and sustaining key internal relationships
  • To ensure SS&C Hubwise operationally meet and exceed business requirements and client expectations. Continually innovate and collaborate with internal and external stakeholders
  • A flexible attitude at all times in response to visiting client locations
  • Suggest system enhancements and procedural improvements
  • Maintain an approachable and visible persona at all times, assisting SS&C Hubwise drive for excellence through quality and productivity. Enable sharing of knowledge to develop consistency of service
  • Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlled
  • Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties
  • Strives to achieve & exceed targets, sharing best practices throughout
  • Pursues and takes responsibility for personal development
  • Acts on own initiative and can manage their own time effectively
  • Strong communication skills
  • Comfortable in achieving deadlines and being transparent with any workload constraints
  • Ability to work independently and collaboratively
  • Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or feebased recruitment services._

_Background Checks_
Who we are

About SS&C Technologies
SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S.

company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.

Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Package Description

  • 20 Days holiday plus Flexible time off Policy
  • Contributory pension scheme
  • Life Assurance (4 x salary)
  • Personal Cover healthcare
  • Flex benefits scheme