![Inglewood Manor Hotel](https://media.trabajo.org/img/noimg.jpg)
Hotel Receptionist
7 days ago
Receptionist to join our team at Inglewood Manor.
Your main duties & responsibilities will be:
- To assist in the smooth operation of all areas of the Reception department.
- To ensure a warm welcome to all guests both in person and by telephone, following relevant procedures.
- To check guests in and out and process payments accurately.
- To use Reslynx system to manage guest reservations and follow hotel policy for cancellations and noshows.
- To be fully aware of all rates and promotions and to quote such rates in line with hotel revenue strategy, ensuring maximum occupancy and rate are achieved at all times.
- To chase unconfirmed bookings
- To respond to any guest requests efficiently and effectively.
- To be responsible for switchboard operation, transferring phone calls to correct extension and taking accurate messages.
- To collect, post, and balance payments to the Rezlynx system, and cash up at the end of the shift.
- To inform guests of amenities available as well as pertinent hotel information at all times.
- To maintain the front desk area in a neat, organized, and stocked manner at all times.
- To follow all hotel policy and procedures, including SOP's, HR and H&S.
- Commitment to delivering excellent customer care
- Good communication and organisational skills
- A get up and go attitude
- Previous reception and Reslynx experience would be desirable although full training will be given
What's in it for you?
- Competitive rates of pay
- Great discounts across our hotels, food & drink bookings and Land Rover Experience
- Free meals on duty
- Free parking
- Regular team incentives and prizes to be won
- Birthday voucher
- Training and development opportunities across the Group
Start date TBC. Please note that you must be eligible to live and work in the UK in order to be considered for this position.
Job Types:
Part-time, Permanent
Salary:
Up to £10.42 per hour
Benefits:
- Employee discount
- Onsite parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Work Location:
In person
Reference ID:
Receptionist / Inglewood Manor
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