Hotel Receptionist

6 months ago

Ellesmere Port, United Kingdom Macdonald Hotels and Resorts Full time

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain a neat and organized front desk area
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Follow hotel policies and procedures to ensure safety and security

**Experience**:

- Previous experience in a customer service role, preferably in the hospitality industry
- Strong communication skills, both verbal and written
- Excellent multitasking abilities and attention to detail
- Proficiency in using computer systems for reservations, check-ins, and other front desk operations
- Knowledge of phone etiquette and ability to handle high call volumes

**Skills**:

- Multilingual or bilingual proficiency is a plus, especially in languages commonly spoken by hotel guests
- Strong customer service skills with a focus on providing exceptional guest experiences
- Knowledge of hotel operations and guest services
- Ability to handle difficult situations with professionalism and empathy

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Ability to commute/relocate:

- Ellesmere Port: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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