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Senior Visitor Experience Officer

3 months ago


Wimborne Minster, Dorset, United Kingdom National Trust Full time
Do you love engaging with visitors? Want to interpret our collections through inspiring events and find ways to bring our works of art to life? The we've got a fantastic opportunity for you

This is a full time role on a fixed term contract until May 2025.


What it's like to work here:The outstanding art collection is one of the main attractions to this beautiful Italian-inspired mansion.

As one of the National Trust's 'treasure houses', the team have exciting times ahead as they embark on major conservation and infrastructure projects to preserve this 8,500 estate and its rare collection of artefacts.

A Japanese garden and cafe and Kitchen Garden are also among the key attractions at Kingston Lacy. The property has a rural location, so it's likely you will require your own transport to get here.

What you'll be doing:

You'll work with the Visitor Operations and Experiences Manager to ensure every aspect of the visitor experience is shaped by our collection and delivers an exceptional experience to everyone every time.

That involves delivering the program of events, with something new each season for our regular visitors and locals, as well as ongoing events to inspire our occasional visitors.


With our impressive collections, inspiring landscapes and centuries of history, there's everything here to fire your imagination, to create events and deliver outstanding interpretation.

You'll work with teams across the property to understand our spirit of place, ensuring high standards of presentation and service as part of the visitor experience team.


Kingston Lacy is beginning an infrastructure project to deliver a new visitor welcome building, car park and visitor toilets and facilities.

You will be involved in ensuring the project delivers for our visitors, for now and in the future, and supporting the property teams through the construction phase.


Please also read the full role profile, attached to the end of this advert.
Who we're looking forWe'd love to hear from you, if this sounds like you:

  • Experience of developing innovative interpretation or engagement opportunities in a visitor setting
  • An understanding of the role of the National Trust as a conservation charity and how our visitor offer supports visits and grows audiences
  • Strong people skills, with an ability to build working relationships with a range of internal and external stakeholders
  • Excellent organisational skills, and the ability to time manage projects successfully
  • Experience supervising or managing a team of staff or volunteers
  • A strong understanding of compliance and health and safety practices.
The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice

Requirements :
Compliance.
Eligibility to Work in the UK
Fixed Term f/t (37.5 hrs pw to 18/05/25)