Cross Selling Coordinator

2 weeks ago


Ellesmere Port, Cheshire, United Kingdom HarbisonWalker International Full time

Mission
We supply a wide range of Refractory products and services to many industry sectors within the world. We pride ourselves on a strong customer support / reactive service.

You will be part of our Supply Chain EMEA team - based in Ellesmere Port.

Your job will be to provide all manner of customer service to our diverse clients across the varying sectors and across the globe.


Responsibilities


This role aims to contribute to ensuring the best possible service to our customers, in the most cost efficient way, at all times.


  • Requests for Quotations: Working closely with the Engineering Department and our parent company in the U.S. preparing technically and commercially competitive quotations, in collaboration with the Account Managers, checking their accuracy before being sent.
  • Documentation: To accurately process all Order documentation and ensuring that all relevant Export/Shipping documentation is accurately prepared and sent to the customer on time
  • Manage all HWI imports for EMEA (face to HWI Americas for all CS needs, with full access to HWI systems: similar to ex UK CS personnel)
  • Respond, through various communication channels and in a timely manner, to questions and enquiries from our internal / external customers regarding various topics such as; orders, deliveries, prices, invoices, certificates etc.
  • Ensure customers are continuously updated on their orders in case of delays or any other discrepancy against their confirmed order.
  • When requested, obtain transport costs and ensure these are relayed to the customer.
  • Non-Conformance: Liaise with Quality Manager (or equivalent), customers and freight forwarders when a nonconformance is raised ensuring that a mutually agreeable outcome is reached.
  • Non-Conformance: Ensure that claims and complaints are correctly registered if/ when administrative support from the sales organisation is requested
  • Provide support needed on HWI (from US) flows & materials (from EMEA/US) to Sales teams as well as other CS team
  • Support the Cross Selling sales development
  • Glass & Copper
  • The CSC provides a biweekly report summarising the Order Book, and orders invoiced and to be invoiced in the current month, highlighting any issues which may cause delays. Provide additional reports as and when requested by the Management.
  • Other tasks may be included depending on local organisation/ need, by eg:
  • Import/ export declarations
  • Issuing of different types of certificates

Requirements:

Key skills required:

  • Commercial Awareness
  • Product knowledge
  • Export & Import documentation
  • Export & Import procedures
  • IT skills
  • Organised and logical
  • Attention to detail
  • Willing to adapt quickly to change
  • Communication / leadership
  • Interpersonal / teamwork

Essential

  • Working with Google Suite
  • ERP SAP


CRM
  • Sales Force
  • 25 years of previous experience from similar administrative role
  • Knowledge in import/ export procedures
  • Fluent in English
  • Additional language is an advantage as we are operating in an international environment

Desirable

  • Excellent interpersonal and communication skills
  • Strong organisational and time management skills
  • Agile and flexible
  • Team Spirit and collaboration


  • Ellesmere Port, Cheshire, United Kingdom Dover Precision Components Full time

    DOVER PRECISION COMPONENTS:Dover Precision Components 'DPC' ('the Company') is part of Dover Corporation's ('the Parent Company') Pumps and Process solutions segment. DPC holds market leading positions globally and delivers performance-critical solutions across the oil & gas, power generation, marine, industrial, chemical and general processing markets. We...


  • Ellesmere Port, Cheshire, United Kingdom SGS UK Limited Full time

    Company Description We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description Working...


  • Ellesmere Port, Cheshire, United Kingdom Inchcape Full time

    Mercedes Benz Cheshire Oaks – Dealership Logistics Coordinator£26,000 + OTB £28,000 + Employee Benefits 45 hours a Week Benefits At Inchcape, we are all about rewarding hard work, that's why we offer a benefits package with great perks from vehicle discounts to mental health support and much more... Family Friendly - Enhanced family friendly policies,...


  • Ellesmere Port, Cheshire, United Kingdom SGS Full time

    We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. We are SGS – the world's leading...


  • Ellesmere Port, Cheshire, United Kingdom Inchcape Full time

    Mercedes Benz Cheshire Oaks - Dealership Logistics Coordinator£26,000 + OTB £28,000 + Employee Benefits45 hours a WeekBenefitsAt Inchcape, we are all about rewarding hard work, that's why we offer a benefits package with great perks from vehicle discounts to mental health support and much more- Family Friendly Enhanced family friendly policies, giving you...

  • Sales Associate

    2 weeks ago


    Ellesmere Port, Cheshire, United Kingdom Belstaff Full time

    Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.Love The Challenge. Find A Way. Go All In. Stand Together. Be The Difference.A bit about BelstaffBelstaff is a functional clothing brand founded to move people...


  • Ellesmere Port, United Kingdom HarbisonWalker International Full time

    **Mission** We supply a wide range of Refractory products and services to many industry sectors within the world. We pride ourselves on a strong customer support / reactive service. You will be part of our Supply Chain EMEA team - based in Ellesmere Port. Your job will be to provide all manner of customer service to our diverse clients across the varying...


  • Ellesmere Port, United Kingdom KaTech Ingredient Solutions Ltd Full time

    Office Administration Coordinator, UK LOCATION: Ellesmere Port, UK REPORTS TO: Development Manager, UK DIRECT REPORTS: None WORKPLACE TYPE: On-site About us KaTech Ingredient Solutions Ltd. is part of Ingredion Inc and is an international, food technology company, that specialises in developing tailor-made stabiliser systems for the food...


  • Ellesmere Port, United Kingdom Dover Precision Components Full time

    **DOVER PRECISION COMPONENTS**: Dover Precision Components ‘DPC’ (‘the Company’) is part of Dover Corporation’s (‘the Parent Company’) Pumps and Process solutions segment. DPC holds market leading positions globally and delivers performance-critical solutions across the oil & gas, power generation, marine, industrial, chemical and general...

  • Operations Manager

    4 weeks ago


    Ellesmere, United Kingdom ACS Performance Full time

    Due to continued growth, our client is looking to employ a personable and motivated **Operations Manager.**You will be required to maintain Sales and Refurbishment of truck mounted forklift product; in addition to: - Production scheduling for trucks. - Maintain necessary spreadsheets of available trucks. - Ordering of parts and materials necessary for truck...


  • Ellesmere Port, United Kingdom ZCO Ltd Full time

    We are looking for enthusiastic individuals, with excellent communication skills and a passion to deliver great customer service to join our Hope Farm Road Post Office, If you enjoy working in a busy environment where every day is different and the customer is centric to everything, then this is a fantastic opportunity for you! Keeping the customer at the...


  • Ellesmere Port, United Kingdom ZCO Ltd Full time

    We are looking for enthusiastic individuals, with excellent communication skills and a passion to deliver great customer service to join our Hope Farm Road Post Office, If you enjoy working in a busy environment where every day is different and the customer is centric to everything, then this is a fantastic opportunity for you! Keeping the customer at the...

  • Account Manager

    4 weeks ago


    Ellesmere Port, United Kingdom The Business Connection Full time

    This is a rare opportunity to work for a well-established, market leading business based the head office in Ellesmere Port. The Customer Success Account Manager will be responsible for managing the ever-growing portfolio of clients through consistent accountsupport and development including strategic discussions and identifying the pain points of the client...


  • Ellesmere Port, United Kingdom Certas Energy UK Ltd Full time

    We currently have a vacancy for a Customer Account Manager to join our friendly team at our Ellesmere Port office, on a Full Time and Permanent basis working 40 hours per week.As a Customer Account Manager, you’ll have access to:Competitive commission - up to £6k OTECareer progression within a multi layered sales structureRide to work schemeBrand...


  • Ellesmere Port, United Kingdom McArthurGlen Designer Outlets Full time

    **Job description** Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization....


  • Ellesmere Port, United Kingdom McArthurGlen Designer Outlets Full time

    **Job description** Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization....


  • Ellesmere Port, United Kingdom McArthurGlen Designer Outlets Full time

    **Job description** Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization....


  • Ellesmere Port, United Kingdom McArthurGlen Designer Outlets Full time

    **Job description** Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization....


  • Ellesmere Port, United Kingdom SGS UK Limited Full time

    Company Description We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description Working as...


  • Ellesmere Port, United Kingdom SGS UK Limited Full time

    Company Description We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description ...

  • Assistant Manager

    4 weeks ago


    Ellesmere Port, United Kingdom Ernest Jones Full time

    **Our Assistant Managers continuously strive for customer-first excellence in our stores!** _CELEBRATE LIFE & EXPRESS LOVE _ **Assistant Manager - Ernest Jones - Cheshire Oaks** As Assistant Store Manager here at Ernest Jones in Cheshire Oaks, you’ll support our Store Manager in achieving the store’s targets through promoting the sales culture instore,...

  • Assistant Manager

    4 weeks ago


    Ellesmere Port, United Kingdom Ernest Jones Full time

    **Our Assistant Managers continuously strive for customer-first excellence in our stores!** _CELEBRATE LIFE & EXPRESS LOVE _ **Assistant Manager - Ernest Jones - Cheshire Oaks** As Assistant Store Manager here at Ernest Jones in Cheshire Oaks, you’ll support our Store Manager in achieving the store’s targets through promoting the sales culture instore,...


  • Port Talbot, United Kingdom Montagne Jeunesse Full time

    We have an excellent opportunity for an experienced Category Analytics and Insights Coordinator to join Montagne Jeunesse / 7th Heaven based in Port Talbot, South Wales on a full time permanent basis. Montagne Jeunesse is a leading entrepreneurial FMCG health and beauty business which sells its brands including 7th Heaven into 93 countries around the world....


  • Port Talbot, Neath Port Talbot, United Kingdom Montagne Jeunesse Full time

    We have an excellent opportunity for an experienced Category Analytics and Insights Coordinator to join Montagne Jeunesse / 7th Heaven based in Port Talbot, South Wales on a full time permanent basis. Montagne Jeunesse is a leading entrepreneurial FMCG health and beauty business which sells its brands including 7th Heaven into 93 countries around the world....


  • Port Talbot, United Kingdom Montagne Jeunesse Full time

    We have an excellent opportunity for an experienced Category Analytics and Insights Coordinator to join Montagne Jeunesse / 7th Heaven based in Port Talbot, South Wales on a full time permanent basis. Montagne Jeunesse is a leading entrepreneurial FMCG health and beauty business which sells its brands including 7th Heaven into 93 countries around the world....


  • Port Talbot, United Kingdom Montagne Jeunesse International Ltd Full time

    **We have an excellent Opportunity for an experienced Category Analytics and Insights Coordinator to join Montagne Jeunesse / 7th Heaven based in Port Talbot, South Wales on a full time permanent basis**_**.**_ Montagne Jeunesse is a leading entrepreneurial FMCG health and beauty business which sells its brands including 7th Heaven into 93 countries around...