Cross Selling Coordinator
5 months ago
**Mission**
We supply a wide range of Refractory products and services to many industry sectors within the world. We pride ourselves on a strong customer support / reactive service.
You will be part of our Supply Chain EMEA team - based in Ellesmere Port. Your job will be to provide all manner of customer service to our diverse clients across the varying sectors and across the globe.
**Responsibilities**
This role aims to contribute to ensuring the best possible service to our customers, in the most cost efficient way, at all times.
- Requests for Quotations: Working closely with the Engineering Department and our parent company in the U.S. preparing technically and commercially competitive quotations, in collaboration with the Account Managers, checking their accuracy before being sent.
- Documentation: To accurately process all Order documentation and ensuring that all relevant Export/Shipping documentation is accurately prepared and sent to the customer on time
- Manage all HWI imports for EMEA (face to HWI Americas for all CS needs, with full access to HWI systems: similar to ex UK CS personnel)
- Respond, through various communication channels and in a timely manner, to questions and enquiries from our internal / external customers regarding various topics such as; orders, deliveries, prices, invoices, certificates etc.
- Ensure customers are continuously updated on their orders in case of delays or any other discrepancy against their confirmed order.
- When requested, obtain transport costs and ensure these are relayed to the customer.
- Non-Conformance: Liaise with Quality Manager (or equivalent), customers and freight forwarders when a non-conformance is raised ensuring that a mutually agreeable outcome is reached.
- Non-Conformance: Ensure that claims and complaints are correctly registered if/ when administrative support from the sales organisation is requested
- Provide support needed on HWI (from US) flows & materials (from EMEA/US) to Sales teams as well as other CS team
- Support the Cross Selling sales development - Glass & Copper
- The CSC provides a bi-weekly report summarising the Order Book, and orders invoiced and to be invoiced in the current month, highlighting any issues which may cause delays. Provide additional reports as and when requested by the Management.
- Other tasks may be included depending on local organisation/ need, by eg:
- Import/ export declarations
- Issuing of different types of certificates
**Requirements**:
Key skills required:
- Commercial Awareness
- Product knowledge
- Export & Import documentation
- Export & Import procedures
- IT skills
- Organised and logical
- Attention to detail
- Willing to adapt quickly to change
- Communication / leadership
- Interpersonal / teamwork
**Essential**
- Working with Google Suite
- ERP -SAP
- CRM - Sales Force
- 2-5 years of previous experience from similar administrative role
- Knowledge in import/ export procedures
- Fluent in English
- Additional language is an advantage as we are operating in an international environment
**Desirable**
- Excellent interpersonal and communication skills
- Strong organisational and time management skills
- Agile and flexible
- Team Spirit and collaboration
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