Service Controller

2 weeks ago


Sunderland, Sunderland, United Kingdom Liebherr-Great Britain Ltd. Full time
A vacancy has arisen within our Earth Moving After Sales department based in Sunderland for a Service Controller.

The role contributes to the success of Liebherr-Great Britain Ltd Earth Moving Technical Division by offering effective customer service through clear communication with Field Service Engineers, ensuring parts and services are provided in a timely manner whilst ensuring outstanding customer service at all times and working within the Company's key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.


Your Responsibilities:

  • Monitoring and recording of machine hours to ensure regular maintenance of machines is carried out
  • Liaising with customers to schedule maintenance / servicing of machines
  • Following scheduled maintenance ensuring defect correspondence is sent to customers in a timely manner
  • Takes the lead to communicate with Field Service Engineers to compile and prepare estimates for secondary work reported from services
  • Ensures warranty/exchange and new parts are returned within a set time frame following a process for correctly logging and storing them
  • Using the LIDOS system, is able to determine tooling and spare parts requirements for field service engineers
  • Follows a consistent process to raise sale orders and warranty orders purchase requests
  • Monitors courier deliveries and informs relevant individuals of missing or incorrect parts
  • Develops and maintains good relationships between them self, customers and suppliers, internal departments and colleagues
  • Maintains a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems
  • Continually maintains close communication with Field Service Engineers, internal departments, suppliers and customers to keep them advised of the progress of jobs and any outstanding work

Your Profile:

  • Able to demonstrate ability to work effectively in a pressurised environment.
  • Has developed a good commercial acumen
  • Team player and good communicator at all levels
  • Flexible approach to work
  • Has an eye for attention to detail

What we are offering:

The opportunity to work with the industry-leading manufacturer, secure and progressive work environment, competitive salary and benefits, training and personal development

One Passion. Many Opportunities.

The company:

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales
- and servicing of Liebherr's products throughout the United Kingdom and Ireland.

Location:

Liebherr-Great Britain Ltd.

Ayres Quay, Deptford Terrace

SR4 6DD Sunderland

United Kingdom (GB)

Contact:

Amanda Wells

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