Current jobs related to Customer Support Advisor - Stirling, Stirling - City Room Rentals
-
Mortgage Advisor
2 days ago
Stirling, Stirling, United Kingdom The New Homes Group Full timeUnlock Your Earning Potential as a Mortgage Advisor with The New Homes GroupAre you a CeMAP qualified mortgage professional looking for a new challenge? Do you want to work in a dynamic and supportive environment where you can grow your earnings and develop your skills? Look no further than The New Homes Group!About the RoleWe are seeking experienced...
-
Mortgage Advisor
2 days ago
Stirling, Stirling, United Kingdom The New Homes Group Full timeUnlock Your Earning Potential as a Mortgage Advisor with The New Homes GroupAre you a CeMAP qualified mortgage professional looking for a new challenge? Do you want to work in a dynamic and supportive environment where you can grow your earnings and develop your skills? Look no further than The New Homes Group!About the RoleWe are seeking experienced...
-
Customer Experience Specialist
3 weeks ago
Stirling, Stirling, United Kingdom DFS Furniture Ltd Full timeAbout the RoleKey Responsibilities:As a Retail Sales Advisor at DFS Furniture Ltd, you will be the face of our store, providing exceptional customer service and support to our customers.Working closely with your team, you will take the time to understand our customers' needs, preferences, and lifestyles to help them find the perfect furniture solutions for...
-
Mortgage Advisor
2 weeks ago
Stirling, Stirling, United Kingdom The New Homes Group Full timeAbout The New Homes GroupThe New Homes Group is a leading provider of mortgage and protection services, with a strong reputation for delivering exceptional customer outcomes. Our team of experienced mortgage advisors work closely with house builders and introducers to provide expert advice and guidance to customers.Job SummaryWe are seeking a highly skilled...
-
Mortgage Advisor
2 weeks ago
Stirling, Stirling, United Kingdom The New Homes Group Full timeAbout The New Homes GroupThe New Homes Group is a leading provider of mortgage and protection services, with a strong reputation for delivering exceptional customer outcomes. Our team of experienced mortgage advisors work closely with house builders and introducers to provide expert advice and guidance to customers.Job SummaryWe are seeking a highly skilled...
-
Customer Service Representative
2 days ago
Stirling, Stirling, United Kingdom M&G Full timeWe are seeking a skilled Customer Service Consultant to join our dynamic team at M&G plc. As a key member of our inbound contact centre team, you will play a vital role in delivering exceptional customer service and ensuring our customers have the best possible experience in their communications with us.Key Responsibilities:Provide accurate and timely...
-
Customer Service Representative
2 days ago
Stirling, Stirling, United Kingdom M&G Full timeWe are seeking a skilled Customer Service Consultant to join our dynamic team at M&G plc. As a key member of our inbound contact centre team, you will play a vital role in delivering exceptional customer service and ensuring our customers have the best possible experience in their communications with us.Key Responsibilities:Provide accurate and timely...
-
Customer Service Representative
2 weeks ago
Stirling, Stirling, United Kingdom M&G Full timeWe are seeking a skilled Customer Service Consultant to join our dynamic team at M&G plc. As a key member of our inbound contact centre team, you will play a vital role in delivering exceptional customer service and ensuring our customers have the best possible experience in their communications with us.About the Role:As a Customer Service Consultant, you...
-
Customer Service Representative
2 weeks ago
Stirling, Stirling, United Kingdom M&G Full timeWe are seeking a skilled Customer Service Consultant to join our dynamic team at M&G plc. As a key member of our inbound contact centre team, you will play a vital role in delivering exceptional customer service and ensuring our customers have the best possible experience in their communications with us.About the Role:As a Customer Service Consultant, you...
-
Customer Service Representative
2 weeks ago
Stirling, Stirling, United Kingdom M&G Full timeWe are seeking a skilled Customer Service Consultant to join our dynamic team at M&G plc. As a key member of our inbound contact centre team, you will play a vital role in delivering exceptional customer service and ensuring our customers have the best possible experience in their communications with us.About the Role:As a Customer Service Consultant, you...
-
Customer Service Representative
2 weeks ago
Stirling, Stirling, United Kingdom M&G Full timeWe are seeking a skilled Customer Service Consultant to join our dynamic team at M&G plc. As a key member of our inbound contact centre team, you will play a vital role in delivering exceptional customer service and ensuring our customers have the best possible experience in their communications with us.About the Role:As a Customer Service Consultant, you...
-
Customer Service Specialist
4 weeks ago
Stirling, Stirling, United Kingdom M&G Full timeM&G plc is seeking a dedicated Customer Service Specialist to contribute to our team. This full-time role focuses on delivering exceptional service to customers and financial advisors, primarily through phone, email, and webchat interactions. Key Responsibilities:Provide accurate and timely information to customers and advisors via various communication...
-
Technical Advisor
2 weeks ago
Stirling, Stirling, United Kingdom Etex Full timeAbout EtexEtex is a leading international company that inspires new ways of living by providing innovative building solutions. Our purpose is to make a positive human impact on the world by developing sustainable and high-performance products.About the RoleWe are seeking a highly skilled Technical Advisor to join our UK Insulation Division. As a Technical...
-
Technical Advisor
2 weeks ago
Stirling, Stirling, United Kingdom Etex Full timeAbout EtexEtex is a leading international company that inspires new ways of living by providing innovative building solutions. Our purpose is to make a positive human impact on the world by developing sustainable and high-performance products.About the RoleWe are seeking a highly skilled Technical Advisor to join our UK Insulation Division. As a Technical...
-
Sales and Service Advisor
3 weeks ago
Stirling, Stirling, United Kingdom DFS Furniture Ltd Full timeAbout the RoleKey Responsibilities:As a Retail Sales Advisor at DFS Furniture Ltd, you will be the face of our store, providing exceptional customer service and using your product knowledge to support customers in finding the perfect furniture solutions for their homes.Working collaboratively with your team, you will be responsible for:Building strong...
-
Technical Advisor
4 days ago
Stirling, Stirling, United Kingdom Etex Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Advisor to join our UK Insulation Division. As a Technical Advisor, you will play a key role in supporting our customer base with technical expertise, providing product training, and responding to customer requests for U-value calculations.Key ResponsibilitiesEnsure the health, safety,...
-
Technical Advisor
4 days ago
Stirling, Stirling, United Kingdom Etex Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Advisor to join our UK Insulation Division. As a Technical Advisor, you will play a key role in supporting our customer base with technical expertise, providing product training, and responding to customer requests for U-value calculations.Key ResponsibilitiesEnsure the health, safety,...
-
Senior Service Advisor
2 weeks ago
Stirling, Stirling, United Kingdom Lookers Full timeOverviewStirling AudiKey ResponsibilitiesCoordinate and schedule appointments, services, and repairs for customersProvide expert advice on warranty coverage and recommend additional parts/accessoriesLiaise with the Aftersales department to optimize workflow and customer communicationManage high-volume customer interactions, phone calls, and online booking...
-
Senior Service Advisor
2 weeks ago
Stirling, Stirling, United Kingdom Lookers Full timeOverviewStirling AudiKey ResponsibilitiesCoordinate and schedule appointments, services, and repairs for customersProvide expert advice on warranty coverage and recommend additional parts/accessoriesLiaise with the Aftersales department to optimize workflow and customer communicationManage high-volume customer interactions, phone calls, and online booking...
-
Senior Service Advisor
4 days ago
Stirling, Stirling, United Kingdom Lookers Full timeOverviewStirling AudiKey ResponsibilitiesCoordinate and schedule appointments, services, and repairs for customersProvide expert advice on warranty cover and recommend additional parts/accessoriesLiaise with the Aftersales department to optimize workload and call volumesManage high-volume customer interactions, phone calls, and online booking...
Customer Support Advisor
3 months ago
City Room Rentals is a specialist niche Booking Management and Advertising Company with a core focus of delivering specialist market consultancy to leading universities, property funds and investors.
City Room Rentals matches and connects students and universities from around the world to purpose built student accommodation in the UK.
Our commercial hotel division also provides partners with the expertise to utilise underused assets during vacant summer periods, through peak commercial leisure occupancies, to operate as hotels.
- Sept) with the potential for extension and part time hours.
Key Responsibilities:
- A strong sales focused approach to the job role will be required. Matching and connecting students to relevant properties, completing and closing sales
- Responsible for managing all matters relating to our clients including students, universities and property funds
- Responsible for answering and returning telephone calls in a timely and polite manner
- Processing all guest payments and dealing with summer hotel reservations;
- General reception cover and morning and evening shift work;
- Responsible for the provision of support for all new and existing clients
- Effectively respond to all questions and requirements made via the Company ticketing system, live chat and telephone
- Ensure that support issues are responded to and resolved within the Company service levels
- Effectively communicate with third party service providers for the efficient resolution of issues
- Actively support the Implementations Team in completing all required forms, documents and systems involved in the implementation process for new Clients
- Communicate with all departments internally where appropriate passing possible sales leads to Business Development for new sales opportunities
- Maintain accurate records within the Company Customer Relationship Management system on all issues raised and resolved for reporting purposes
- Maintain a detailed knowledge of all systems used within the Company
- Carrying out various project works within fixed deadline dates set such as competitor analysis and identifying new market opportunities.
- Deal with any complaints quickly and professionally
Knowledge / Experience:
- Strong sales background preferable, with training and coaching support
- The successful applicant will have excellent attention to detail
- Ability to use bespoke systems (although full training will be given)
- Experience of the customer service industry preferred but not mandatory.
- Command of a second European language (both spoken and written) would be desirable but not essential.
- This role requires strong team and relationship qualities. We are looking for friendly people who can build rapport with our guests and team. A friendly attitude combined with a strong work ethic, problem solving resilience, great reliability and time keeping, plus a passion for continual improvement.
- Strong word, excel and general computer knowledge to pick up different software packages;
- A great attitude to learning new skills.
Key Skills:
- Excellent command of English, both spoken and written
- Ability to work to deadlines and sales targets
- Full knowledge of Microsoft Office products, in particular Word and Excel
- Weekend work will be required during busy periods
This role will suit someone who has meticulous attention to detail, is able to work independently on multiple projects at the same time and has a 'can do' attitude.
What you'll get:
- Competitive salary
- Based in a vibrant city centre office (Codebase Stirling)
- Holiday entitlement
- Career development and training
Job Type:
Fixed term contract
Salary:
£11.00 per hour
Benefits:
- Flexitime
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Holidays
- Weekend availability
Work Location:
One location
Application deadline: 31/03/2023
Flextime
