Receptionist

2 weeks ago


Southampton, Southampton, United Kingdom Jonathan Clark Physiotherapy Ltd Full time

INTRODUCTION
Our team at Jonathan Clark Physiotherapy simply love helping people.

It's why we exist.


Our Receptionists work in close collaboration with our Physiotherapists, supporting them in achieving outstanding treatment outcomes for our clients, whilst delivering excellent customer service along the way.


This in turn allows our clients to quickly, safely, and happily return to living the pain free lifestyles they love.


JOB OPPORTUNITY

Job Title:
Receptionist

Job Type:
Part Time, Contracted, Permanent

Start Date: 15th July 2024 or ASAP

Contracted Hours: 28.5 hours per week

Salary:
£16,954.08 per annum. The hourly rate is £11.44 per hour.

Working Schedule:

Monday - 7.30am-5.30pm (9.5)

Tuesday - 7.30am-5.30pm (9.5)

Thursday - 7.30am-5.30pm (9.5)

Job Overview:

This is a very busy, challenging, and varied role.

  • Call handling
  • Managing client enquiries. Booking in clients. Managing client cancellations. Communicating with insurance companies. Providing appointment advice to clients.
  • Building rapport with clients
  • Both over the phone, and in person.


Greeting clients
  • Providing a warm and memorable first and ongoing impression. Helping clients to feel at ease.


Data entry
  • Practice Management Software. Excel spreadsheets. Microsoft Office.
  • Sorting mail
  • Signing for & unpacking deliveries
  • Managing online bookings


Taking payments
  • Via card, phone, or our virtual terminal.
  • Corresponding with other departments
  • Management, therapists, accounts, and marketing.

Benefits:

  • WPA Cash Plan Policy (after 6 month probation period)
  • Annual Salary Review
  • 28 Days Annual Leave pro rata
  • 3 Wellbeing Days pro rata (after 6 month probation period)
  • Staff Wellbeing Pass giving you 12 free appointments per year, which can be redeemed on any of our services.
  • Pension Scheme 8% with a 3% employer contribution
  • Quarterly Team Do's

We Are Looking For Someone Who:

  • Is motivated, enthusiastic, and passionate about delivering excellent customer service
  • Loves to help people
  • Resonates with our Core Values of Integrity, Compassion, Health & Wellbeing
  • Is highly efficient and organised
  • Has excellent communication and interpersonal skills
  • Is highly computer literate and has experience using different programs and software
  • Is able to learn quickly and use their initiative
  • Is good at problem solving
  • Is adaptable to changes with processes
  • Is methodical with an attention to detail
  • Has excellent time keeping skills
  • Prides themselves on being a team player, building strong relationships with clients and colleagues
  • Has at least 2 years of administration, receptionist, or similar experience
  • Ideally has experience in a medical environment

Location: 19 Oxford Street, Southampton SO14 3DJ

Parking:
We have 1 car parking space at 19 Oxford Street, Southampton SO14 3DJ.

If you are intending to drive to work, you'll be placed on a rota with other staff to take it in turns using this space.

On the days you're not scheduled to use this space, College Street Car Park (a 90 second walk) is £9 for the day, or West Quay Car Park (a 13 minute walk) is £6 for the day.


Job Types:
Part-time, Permanent

Pay:
From £16,954.08 per year

Expected hours: 28.5 per week

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Employee mentoring programme
  • Health & wellbeing programme

Work Location:
In person

Application deadline: 28/06/2024

Expected start date: 15/07/2024
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