Relief Branch Supervisor

2 weeks ago


Norwich, Norfolk, United Kingdom Movac Group Ltd Full time

The applicant should have previous supervisory experience, possess a strong customer focus and have the ability to motivate and manage the performance of a team to ensure customers receive the best service. This role offers responsibility across all aspects of trading operations.

Overview

To be a strong team leader, have the ability to identify the day to day and future needs of the branch and to take responsibility for the day to day running of the Branch competently and efficiently in the absence of the Branch Manager.

Key Responsibilities and Duties

  • Purchase and Invoice Stock and produce Reports using the Rescura system (after training)
  • Ensure telephones are answered promptly
  • Ensure customer service levels are maintained and improved
  • Ensure all Paint Mixes and Colour Matches are dispatched within customer requirements
  • Ensure all Credit Notes are processed promptly
  • Ensure all Back Orders are dealt within 24 hours and back order report is maintained weekly
  • Ensure Drivers Cash and Till are reconciled and payments sent to Head Office
  • Ensure Stock Takes are accurate; identify and correct reasons for any stock discrepancies.
  • To support Sales Representatives and Branch staff, making good use of the Company's sales and marketing tools
  • To promote sales via Driver Sales Representatives and Van Drivers
  • Support the management of Branch Staff with a positive attitude.
  • Ensure Company's Health & Safety procedures are followed at all times
  • Ensure Branch is opened and closed at correct times
  • Promote good housekeeping of premises
  • Promote a team spirit and healthy attitude amongst Branch Staff
  • Promote team work across the group with other branches.
  • To carry out additional duties or responsibilities as instructed, at any time, which fall reasonably within the scope of this job description, or in accordance with operational requirements.

We are looking for someone who:

  • Understands and is able to carry out the various job roles within the Branch (after training).
  • Is computer literate.
  • Is passionate about delivering a first class customer experience.
  • Has demonstrable leadership skills.
  • Has demonstrable experience of working towards performance targets.
  • Is highly organised, always planning for any eventuality.
  • Is approachable, always keen to support and develop others.
  • Holds a full UK driving licence with the entitlement to drive a manual company van

Hours of work: Monday to Friday 8am - 5pm, 30 minutes for lunch (unpaid)

Please ensure you are eligible to work in the UK as we are not able to offer sponsorship.

Closing date for applications: Midday, Tuesday 11 June 2024. We retain the right to close the vacancy early based on the volume of applications received.

We regret we can currently only contact candidates who we would like to invite for interview. If you do not hear from us regarding your application, we are sorry that you have not been successful this time.

Movac Group Ltd is committed to protecting your personal data in line with GDPR. If you require more details on how we protect your data, please visit the Recruitment Privacy Policy in the vacancies section on our website.



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