Custody Intervention Coach

2 weeks ago

London, Greater London, United Kingdom Millwall Community Trust Full time

Job Title
:
Custody Intervention Coach - Lewisham or Walworth

Salary
:
£33,700

Responsible to
:
SLT Management - Community Manager

Type of Contract
:
Fixed Term until March 2025 (renewal dependent on project renewalfrom funders)
Hours of work
:40 hours per week

Location
:
Millwall Community Trust, Lions Centre, Bolina Road, SE16 3LN and Lewisham

Police Station, 43 Lewisham High Street, SE13 5JZ OR Walworth Police Station, 12-28 Manor Place London SE17 3BB

Role Summary:


DIVERT is a custody Intervention programme which is designed to reduce reoffending and has been funded by the Violence Reduction Unit (VRU).

It is delivered in Lewisham / Walworth Police Station custody suite by Bounce Back and Millwall Community Trust and it aims to DIVERT young adults between 18-25 years away from crime.


The DIVERT Custody Intervention Coaches are not Police officers or staff and will instead work for the Football Club Community Organisation within the custody suites.

Conversations are confidential between the coach and the client. It will not interfere with the Criminal Justice process. They are fully trained and ready to listen in a non judgemental way.

DIVERT is totally voluntary for the young adult.

The Custody Intervention Coach will meet the young adult whilst in custody and seek to start a conversation and get some meaningful engagement.

They will complete a needs assessment with the client and then identify some effective interventions to make some positive changes in their lives.


The Custody Intervention Coach explains the numerous paths that the individual can be referred to and follows this with a long-term development plan to assist them in fulfilling their own goals, relating to education, training, and employment.


Key Responsibilities:

The role of a Custody Intervention Coach is based mainly in a police custody suite. The CIC will be working on a daily basis engaging with detainees and various members of the police family. The CIC will remain totally independent from the police investigation whilst delivering this new and innovative intervention programme.


It is the CIC's responsibility to successfully engage detainees in order to assess their motivation to make positive change and to start an intervention plan to prevent them from re-offending.

This process will begin whilst the detainee is in police custody but will continue outside of the custody environment.

This is not a comprehensive list of all the tasks which may be required of the post holder. It is illustrative of the general nature and level of responsibility of the work to be undertaken.


The CIC will have a thorough working knowledge of the community provision and opportunities delivered by their own community club organisation (CCO), Millwall Community Trust, with particular emphasis placed on training and employment opportunities delivered by Millwall Community Trust and also local partners.


In order to fulfil this role, the CIC will need to be an exceptional listener who is capable of engaging and building a rapport with people who may be at a time of crisis in their lives.

The CIC will often be seen as a friendly face and as non-judgmental. The CIC will be impartial and open minded in their decision-making processes.

The police custody suite is a challenging environment. The CIC will need to be assertive and at times deal with confrontational situations.

The role has an element of exposure to managed risk; therefore, the CIC will need to be risk aware and have the necessary skills to minimise risk.

The CIC will need to exercise patience and resilience.


The CIC will need to integrate quickly into the environment of the police custody suite working to a common goal with all members of the police family.

It is essential the CIC remains totally independent in the role whilst respecting the different roles of other professionals involved in the police detention process.


The CIC may consider working with drug intervention and mental health specialists (Liaison and Diversion) to provide a 'joined up' working approach to the intervention plan.

Possessing excellent interpersonal skills will be key to the CIC's role. A clear communicator with the ability to connect with people from all backgrounds, walks of life and different cultures.

The CIC will be provided with full training to equip the CIC with the necessary knowledge and skills to fulfil the role, which will include a full week's initial training in London (exact dates


The CIC will undergo personal security background checks carried out by Metropolitan Police in addition to the DBS check carried out by Millwall Community Trust.


Essential Requirements

  • Proven ability to gather and interpret information.
  • Experience of dealing with members of the public and working in partnership with other departments and agencies
  • Experience of communicating at all levels with a wide range of audiences.
  • Experience of working effectively and efficie

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