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Performance Coach

3 months ago

London, Greater London, United Kingdom Westfield Health Full time

Job title

  • Performance Coach
    Location
  • London
    Opportunity
  • Full Time, PermanentThe role of a Performance Coach is central to providing our customers with a safe, caring, professional and proactive service, focussed on supporting your clients with expertise and guidance to achieve their desired outcomes.


Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and this role assists our mission by delivering and implementing the Westfield Health Wellbeing programme to our client.

We don't expect you to have experience in everything on this advert, if something interests you,
we would really like you to apply

About the role

  • Instructing, supporting and motivating clients in a safe and professional manner to achieve their personal goals
  • Design and deliver 121 client training programmes / reprogramming, as needed, to support and achieve Client goals
  • Deliver onsite assessments of health and training capability using the Westfield Health Wellbeing evaluation procedures and codes of conduct:
  • Conduct 1-2-1 reviews at required intervals to optimise client engagement, retention and personal outcomes
  • Proactively maintain high levels of engagement with clients to promote retention, joy, encouragement and motivation
  • Support and facilitate 'peripheral' activities, inclusive but not exclusive to, events, presentations, talks, and all related activities to the services we provide
  • Provide weekly/monthly operational reporting metrics to the Performance Manager, for example, engagement statistics, service outcomes, satisfaction results, and activities carried out
  • Proactively contribute to the local calendar of events to support service development and design
  • Plan and lead group exercise classes, as required
  • Maintain up to date market knowledge of the wellbeing sector to support your role and the objectives of the Client
  • Actively support the development of other team members through involvement / leading educational activities, as required
  • Capability to work professionally and proactively within a team and support the daytoday operation of the site
  • Consistently demonstrate a high degree of professionalism at all times
  • Perform all expected duties for your role to a high standard at all times
  • Follow all required policies and procedures set out by Westfield Health Wellbeing and the Client
  • Maintain up to date professional credentials
  • Positively demonstrate the Westfield Health Wellbeing values at all times
  • Service delivery / travel across the Client campus locations, within the specified city/region, is necessary

About you:

Education and Qualifications

  • Currently hold an industry certificate such as Level 3 Diploma in Personal Training/Fitness Instructing/Coaching
  • REPS or CIMSPA accredited Level 3 Personal Training qualification
  • Degree in Exercise or Sports Science related field

Experience

  • Minimum of two years of personal training/fitness coaching experience
  • Demonstrable experience in a corporate wellbeing environment is desired but not essential
  • A proven track record of successfully working individually to establish training needs, develop interventions to meet these needs, and deliver highquality health and wellbeing solutions and intervention outcomes
  • Experience in teaching group fitness classes with emphasis on helping improve technique and ability

Skills

  • Excellent presentation skills both to individual and group settings
  • Excellent customer service skills with a focus on high quality client experience
  • The ability to work independently and on one's own initiative with little supervision
  • IT literate with experience and capability with Microsoft Office and other well known IT suites
  • Diligence, passion and motivation to provide the highest quality service to our Client
  • Ability to teach groupbased activities

The Westfield Way
We are passionate about inspiring and empowering our colleagues to be the best we can be.

We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers.

Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious
_Investors in People Gold _accreditation

Our co-created Values reflect the _'way we do things around here'_. The Performance Coach will be expected to demonstrate these values in all aspects of their role.

  • We care
  • We're in it together
  • We are explorers
  • We own it
To find out more about what makes up each of our Values, please see our website.

Life at Westfield
Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and