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Office Administrator

3 months ago

Bedford, Bedford, United Kingdom AMI Clinic Full time

Who Are We?
AMI Chiropractic Clinic which has very quickly grown and in need of additional resources. We take care of many patients and families with a high flow environment. We pride ourselves on exceptional service, quality care and results. We are an open, friendly and dynamic team.

The Role
We are looking for a special individual to be at the heart of our patient's journey. Your responsibilities will be supporting the chiropractor and the business in a 'front of house' role.

Behind the scenes you will be responsible day to day operations and general internal and external marketing and social media promotion.

Applicants must have an exceptional attention to detail, be proficient in Excel, Word and have exceptional computer skills.

They must be confident in working with the public and prepared to learn and grow as part of a team.


Hours of Work
We are looking for a permanent part-time role following a 6-month probation.

To allow for initial training, shift times will vary from the above to allow for shadowing/one to one training. Times will be agreed with the successful applicant.

We are a small and independent team, therefore flexibility for cover at short notice is essential.


There will be occasional weekend events that you will be expected to attend, these are promotional events and conferences that will be scheduled in advance.

We do not offer a hybrid working

Duties & Responsibilities

  • Establish and maintain rapport with patients, patient's children and team members
  • Assist the Chiropractor with admin-based tasks
  • Inspire wellness in patients through Chiropractic
  • Encourage patient referrals
  • Develop knowledge of Chiropractic
  • Prepare the clinic for receiving patients and manage efficient adjustments and other visits, liaising between the Chiropractor and the patient. Known as 'practice flow'
  • Keep the clinic clean and tidy
  • Answering the telephone and actioning all calls
  • Collecting payments from patients
  • Keep daily account records and reconcile the receipts at the end of the day
  • Maintain petty cash
  • Monitor and follow up outstanding accounts
  • Operate the booking system, Word, PowerPoint and Excel
  • Maintain procedures according to the Procedures Manual
  • Assist with the running of marketing campaigns e.g. establishing databases and contact of third parties.
  • Attend and contribute to management / clinic meetings, as and when required
  • Team training, temporary holiday and sickness cover when required
  • Attend promotional events (screenings) and seminars when necessary
  • To help organise team birthday collections, gifts and team events
  • To take postural photos of patients on an iPad
  • Filing and uploading of patients results and exams
  • Manage internal marketing events with the assistance of The Clinic Manager and Chiropractor
  • Undertake any other reasonable duties commensurate with the post that may be required from time to time

Qualifications Required
Grade C GCSE (or equivalent) English & Mathematics

Administration and customer services experience

Skills/Attributes/Experience Required
Excellent communication skills (written and verbal)

Excellent interpersonal skills

Exceptional attention to detail

Time management skills

Ability to follow directions closely

Ability to work effectively as part of a team

Ability to work on several tasks simultaneously

Ability to work in a flexible manner

Customer focused approach (internal and external)

Friendly, personable, approachable manner

Enthusiastic & positive 'can do' attitude to work

Mature attitude toward the human body

Ability to undertake basic arithmetic

An interest in natural healing practice

Ability to bring new ideas to help the clinic run more efficiently and grow

Ability to cover team absence at short notice

Job Types:
Full-time, Permanent

Full-time hours

Salary:
£11.00 per hour

  • Above National Living Wage UK 2023

Schedule:

  • Monday to Friday/Occ. Saturday

Job Types:
Full-time, Permanent

Salary:
£11.00 per hour

Schedule:

  • Holidays
  • Monday to Friday
  • Weekend availability

COVID-19 considerations:
A COVID-19 risk assessment is deployed and active within the relevant body regulatory guidelines.

Work Location:
One location

Application deadline: 28/02/2023

Reference ID:

AMICA