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Associate Client Service: Client Life Cycle

4 months ago

London, Greater London, United Kingdom Santander Full time

Associate Client Service:
Client Life Cycle Management |S2 | SCIB

Country:
United Kingdom

Interested in part-time, job-share or flexible working? We want to talk to you

Join our community.


Santander Corporate & Investment Banking (SCIB) is Santander's global division that supports some of the world's most complex and sophisticated corporate and institutional clients, offering customized services and value-added wholesale products to best meet their needs.

Client Services is the day-to-day operations of the company's business units and aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk.


As the Associate Client Services, you'll have an exciting opportunity to create and deliver all onboarding programs and materials, whilst leveraging client feedback to improve the onboarding process collaborating with leadership teams across departments.

If you're someone who's performed a similar role already, this is the perfect opportunity to develop your career.

The difference you'll make:

  • Managing the portfolio of onboarding sessions from start to finish and the overall customer onboarding processes
  • Leading complex conversion activities related to a mix of complex institutional client relationships requiring the indepth understanding of custody and accounting processing activities
  • Reviewing workflows and procedures to provide optimum client experience and appreciation of regulatory, compliance and risk environment.
  • Providing recommendations for onsite client support and training to assist with documentation, quality review and submission of documents
  • Tracking and maintaining all projects and documentation
  • Serving as the client's project manager and liaison, internally during the onboarding process and special ongoing projects
  • Leveraging the client feedback to improve the onboarding process whilst collaborating with leadership teams across departments

What you'll bring:

  • Previous experience in securities, financial services in either a clientfacing or project management roles
  • Good understanding of financial Markets and Funds

It would also be nice for you to have:

  • Experience of managing client onboarding, offboarding
  • Analytic and problem solving and project management abilities


 Additional Languages
  • French, German, Spanish, Italian

What else you need to know:

We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements.

To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.

By working this way, we can continue to create moments that matter for everyone.

To support this, we offer site-based contracts with a hybrid working pattern and we're happy to discuss specific requirements throughout the recruitment process.


This role is based at our offices in Triton Square, London located within easy walking distance from Warren Street and Euston.

Our current expectation is at least 3 days in the office every week.

Inclusion
At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed.

We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.


How we'll reward you.


As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.


  • Eligible for a discretionary performancerelated annual bonus
  • We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
  • 27 days' holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
  • Company funded individual private medical insurance
  • Voluntary healthcare benefits at discounted rates such as, dental insurance, healthcare cash plan and health assessments
  • Benefits supporting you and your family, such as deathinservice benefit, income protection, and voluntary life assurance and critical illness cover
  • 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
  • Share in Santander's success by investing in our share plans
  • Support your favourite causes through charitable giving and our community partnerships

Learn more about our benefits and family friendly policies
**What to do next:
- **If this sounds like a role you're interested in, then please apply.