Studio Operations Coordinator

2 weeks ago

Birmingham, Birmingham, United Kingdom Emperor Full time

WHO WE ARE


Founded in 1996, we are experts in communication, specialising in corporate reporting, brand, employee engagement and sustainability across a range of channels.

From two men and an Apple Mac, we are now one of the UK's leading strategic and creative communications agencies with over 325 colleagues.

We have achieved this through continuously developing and evolving our proposition, delivering great work, expanding our geographic presence in key locations, making smart acquisitions, recruiting quality people and building long term client relationships.

In 2020, we became an employee-owned business.

This decision not only fulfilled a long-standing ambition of the founders, but is driving growth, providing long-term clarity, and helping to attract and retain the best talent.

It reinforces our desire to remain an agile and people-focused business that fosters transparency and innovation for clients.


We are one of the largest employee-owned creative agencies in the UK, unrivalled in scale with a unique national presence.

We are the only corporate communications agency with a network of creative hubs in strategic locations across the UK in London (HQ), Birmingham, Manchester, Edinburgh, and in Dubai.

In September 2022 we became a Certified B Corporation.

B Corp is a movement committed to using business as a force for good and transforming the global economy to benefit all people, communities, and the planet.

There is no better foundation on which to build.

The Studio Operations Coordinator is responsible for assisting in the smooth and efficient running of the studio. This involves day-to-day liaison with account managers, artworkers, and on occasion clients, to ensure work is delivered to deadlines. Central is a fast-paced, high-volume studio with problem
- solving being forefront of the role, therefore a high degree of technical knowledge is important. From providing assistance with technical issues (artworkers/account managers/clients), through to dealing with printers when necessary.


Reporting to the Studio Manager and Production Manager, the role collaborates with the studio team to deliver a range of integrated solutions to a varied client base in the UK and beyond.


To be successful in the role, you should have an amiable personality and be able to quickly prioritise requests, having the ability to multitask.

Be able to deal with the unexpected in a calm manner.

Responsibilities:

  • Problem solving across the Central team for example CtrlPrint/font issues
  • Assisting clients with artworking and platformbased questions
  • Perform CtrlPrint training when needed
  • Purchase of fonts in line with Company policy
  • Assist with artworking tasks when needed
  • Work with the team to ensure a high quality output
  • Ensure the team share knowledge
  • Assist with onboarding and helping freelancers during busy times of the year
  • Cover Production Manager when needed
  • Oversee file management and archiving

Personal qualities:

  • Regarded as a knowledgeable resource in their field
  • Builds positive relationships with the studio and project management teams
  • Fully proficient in the Adobe suite and good knowledge of the Print industry
  • Ability to prioritise, organise, quickly evaluate situations
  • Excellent attention to detail
  • Ability to manage tight deadlines and quality expectations
  • Participates and contributes to objectives/work of team
  • Communicates in a positive and easily understandable way internally and externally
  • Approachable, responsive and flexible
  • Searches for better ways to meet clients' needs
  • Ability to evolve the role

OUR VALUES

Infectious Enthusiasm
We approach everything with positivity and gusto.

> We embrace different opinions.
> We smile, laugh and have fun.
> We lead with passion and energy.
> We stay interested and interesting.

Creativity Everywhere
> We think laterally to solve challenges.
> We stay curious about the world and everything in it.
> We crave ideas, great and small.
> We challenge the status quo and look for a new perspective.

Aim High
We always strive to achieve more for ourselves and our clients.

> We realise ambitions collectively.
> We take pride in doing better every time.
> We recognise that every one of us can make Emperor a better business.
> We empower ourselves and others to develop professionally.

Razor Sharp
We're always on it. Commercial, focused and agile.

> We get straight to the point.
> We keep our promises.
> We get it right time after time.
> We don't waste.

Always Learning
We take every opportunity to develop and share our skills and experience. At work and at play.

> We learn from each other and the world around us.
> We get to know our clients and their businesses as well as they do.
> We draw inspiration from our eclectic mix of backgrounds and life experiences.
> We never think that we know it all.

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