Customer Service and Order Fulfilment Coordinator

1 week ago

Birmingham, Birmingham, United Kingdom Guthrie & Ghani Ltd Full time

About The Company


We believe that by using quality supplies, and learning skills to either create things for yourself or mend what is broken, you can achieve excellent professional results that look beautiful.

At guthrie & ghani we provide a range of carefully selected products to support individuals in the art and craft of sewing and dressmaking.

We do much more than simply supply patterns and materials for people to make their own garments, we provide guidance and support to help individuals develop their skills and create something beautiful.

The shop is based in Moseley, Birmingham and we also run workshops at a variety of locations, and these include retreats and master classes through to beginner and children's classes.

We have a strong brand, and our website provides a shop window for internet sales.


Through The guthrie & ghani Sewing Society (SS), each month we provide carefully curated Sewing Society Kits containing everything necessary to create a stylish indie garment.

The SS Kits have an international following and have encompassed stylish coats, dresses, jackets, tops, and skirts.

They provide a unique one box solution for individuals to make a garment from carefully selected and coordinated materials, removing the guesswork of pairing a pattern with an appropriate fabric and accessories.


We are committed to providing our clients with an unparalleled level of service and quality of product and are driven to add suitable additional products to our offering to meet these aims.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Introduction to the role


As the Customer service and order fulfilment coordinator you would be first point of contact and responsible for overseeing the daily operations of the shop floor in terms of customer service and order fulfilment, working underneath and reporting to the Operations Manager on a daily basis and co-ordinating with the Stock Control Manager.


As the main full-time staff member working on the shop floor, your main focus would be the customers and you would coordinate and guide the part time members of staff across the week to ensure consistency and that our customer service standards are maintained at all times.


Duties and responsibilities of the role include

Customer service

  • Ensuring high levels of customer service are maintained at all times for instore, online and telephone customers.
  • Ensure that all customer enquiries are dealt with each day, liaising with the Operations Manager for more complex issues and complaints
  • Logging and tracking customer complaints and queries and liaising with Operations Manager or common issues/patterns noticed

Shop and studio presentation and maintenance

  • Working with cleaning staff, workshop coordinator and the wider shop floor team to ensure that the shop and studio are organised, clean and tidy at all times, carrying out any necessary tasks or jobs yourself as required, for example cleaning, tidying etc
  • Regular shop floor sweeps to review the presentation of the shop from the customer's point of view and taking action yourself to maintain high presentation standards
  • Coordinate with Visual Merchandising Lead on tasks and jobs that need done, following their guidance carrying out these tasks yourself along with the rest of the shop floor team
  • Stock checking
  • Unpacking and checking deliveries this will involve lifting of bulky or heavy rolls and bolts of fabric. Full health and safety manual handling training will be provided.
  • Tidying stock rooms
  • Checking stock levels of stationary supplies and reporting to Operations manager on ordering what is required

Order Fulfilment

  • Prepare and cut online and telephone orders for dispatch
  • Operate the online postal systems to book orders in for dispatch
  • Domestic and International
  • Deal with queries and enquiries relating to orders via telephone
  • Ensure that all orders are organised and processed in a timely manner, being able to account and reconcile any unfulfilled orders each day.
  • Deal with any queries or claims relating to lost parcels with couriers/customers
  • Working with Sewing Society Kit Production Assistant to ensure all tasks for kit preparation are covered and supported, coordinate other shop floor team members to support as needed, including doing those tasks yourself as needed.

Logistics/Operational duties

  • Completing end of day stock sheets to keep inventory levels accurate
  • Authorising refunds and exchanges, liaising with the Operations Manager on more complex situations
  • Working knowledge of A0 printing service and how to print patterns
  • Liaising with Stock Control Manager on stock levels in the shop and any orders that may need to be placed taking account of any customer queries/issues.

Technical Knowledge

  • Demonstrate a knowledge of sewing and dressmaking
  • Advise customers on suitable fabric and notion

  • Fulfillment Coordinator

    1 week ago

    Birmingham, Birmingham, United Kingdom Earth Breeze Full time

    Join our team of fulfillment members that package and ship over 150,000 orders per month in a fast-growing plastic-free laundry company. We are searching for a hard working and dependable person to fill our fulfillment coordinator position. You'll even go home smelling great every dayJob duties include: Packaging and labeling direct to consumer orders...

  • Customer Service Coordinator

    1 week ago

    Birmingham, Birmingham, United Kingdom Mitie Full time

    Position overview: Working within Central Government & Defence (CG&D) Operations Helpdesk, in a fast paced and challenging environment providing Facilities Management support and Customer service 24/7, 365 days per year.Part of a team who are the central point of contact for customers and operational colleagues. Delivering excellent customer service through...

  • Customer Service Coordinator

    1 week ago

    Birmingham, Birmingham, United Kingdom Mitie Full time

    Our values and behavioursDelivering the exceptional, every day- Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.- Our promise to our people: a place to work where you can thrive and be your best every day.- Our promise to our customers: a trusted partner creating...

  • Orders Coordiantor

    1 week ago

    Birmingham, Birmingham, United Kingdom KC Group Full time

    We are recruiting for an Orders Coordinator on a full time, permanent basis to join a well-established luxury manufacturing company based near Yardley Birmingham.The purpose of the is role is to process sales and purchase orders efficiently whilst working to tight deadlines. You will liaise with suppliers and hauliers providing clear and concise...

  • Service Coordinator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Ishida Europe Limited Full time

    UK Service CoordinatorIshida Europe is a World leader in the design, manufacture and installation of complete weighing and packing line solutions. We currently have an exciting opportunity for a UK Service Coordinatorto join the Aftersales team in Woodgate, Birmingham.Main Purpose of the roleTo provide first line response to Ishida Aftersales customer's,...

  • Customer Services Agent

    1 week ago

    Birmingham, Birmingham, United Kingdom Shipton Direct LLP Full time

    Customer Service and Fulfilment AssociatePositionCustomer Service and Fulfilment AssociateBusiness areaCustomer ServicesReporting toCustomer Service and Fulfilment ManagerDirect reportsNoCustomer Service MissionOur mission is a simple one.We are here to provide an effortless customer journey with each interaction.Purpose of roleThe primary function of your...

  • Customer service admin

    3 days ago

    Birmingham, Birmingham, United Kingdom Pertemps Full time

    Channel Coordinator / Customer Services Location: Merlin Park, Erdington Rate: £12.86 per hour Hours: 10:00 - 18:00, Monday to FridayWe are seeking a dedicated and detail-oriented Channel Coordinator / Customer Services professional to join our client's team at Merlin Park in Erdington. This role offers a competitive rate of £12.86 per hour and operates...

  • Online Order Advisor

    1 week ago

    Birmingham, Birmingham, United Kingdom Aston and Fincher Full time

    Job AdvertOnline Order AdvisorAston & Fincher have been operating in the hair and beauty industry for over 62 years, through those years we pride ourselves of being the best in the industry and are known for the great care we take with customers and employees alike.The PositionWe are looking for an enthusiastic Online Order Advisor to contribute to...

  • Sales and Service Coordinator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Tarmac Full time

    Job Introduction:Tarmac is the UK's leading sustainable building materials and construction solutions business. Our innovative products and solutions not only deliver the infrastructure needed to grow the UK economy today but also help to create a more sustainable built environment for the country's long-term future.We are currently looking for an Sales and...

  • Order Picker

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Quality Service Recruitment Full time

    Our client, located in B32, Birmingham, is currently seeking experienced order pickers to join their team for an immediate start. As an order picker, your primary responsibility will be to hand-pick goods, ranging from small to large items, using handheld picking RDT guns. Once the items are picked, you will be required to print labels for them and assist...

  • Internal Sales Coordinator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Major Recruitment Oldbury Full time

    Major Recruitment Oldbury are delighted to be recruiting for a national organisation, located on the outskirts of Halesowen who are seeking an Internal Sales Coordinator to start immediately. Please note this role will be office based and IS NOT a remote working or hybrid role Duties and tasks will include: Completion of RFQ's from customers Negotiating...

  • Customer Service Coordinator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom HollyField Personnel Full time

    Exciting Opportunity AlertCustomer Service Superstars Wanted Join a Thriving Team in Hams Hall and Kickstart Your Career AdventureWhat's In Store for You? Competitive Salary: £22,500 per annumJob Type: 12 weeks temporary to permanent Location: Hams Hall, Office Based Fulltime: 40 hours per week (rotational shifts between 7:00 am 6:00 pm, Monday to...

  • Customer Service Coordinator

    1 week ago

    Birmingham, Birmingham, United Kingdom Mitie Full time

    Our values and behavioursDelivering the exceptional, every day- Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.- Our promise to our people: a place to work where you can thrive and be your best every day.- Our promise to our customers: a trusted partner creating...

  • Band 3 Ward Services Coordinator

    1 week ago

    Birmingham, Birmingham, United Kingdom University Hospitals Birmingham Full time

    Job summary:Make a passion and a career come togetherThe Paediatric team at UHB are keen to recruit an individual who is hard working, organised and passionate about providing an excellent service to fulfil our Ward Services Coordinator role.This person will join a team of highly skilled, friendly staff to ensure essential supplies are ordered and available...

  • Service Coordinator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Pontem Group Ltd Full time

    The companyA multi-award-winning manufacturer of consumable goods who have been operating for over 60 years and supplying bespoke equipment internationally across 70 countries. The business is family owned and utilises the latest technology and innovative manufacturing systems with an extensive customer portfolio across the UK. On the back of its success and...

  • Customer Service Administrator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Morgan Parkes Recruitment Limited Full time

    Job Title: Customer Service Administrator Salary: £23,00 to £25,000 per annum Location: Near Longbridge, Birmingham Duration: Temp to perm Hours: Monday to Friday, office-based Description: Our client, a thriving logistics company located near Longbridge, is currently seeking an experienced Customer Service Administrator to join the business on a temporray...

  • Customer Coordinator

    1 week ago

    Birmingham, Birmingham, United Kingdom Fortem Solutions Ltd Full time

    The RoleDue to rapid growth and continuous success we are currently recruiting for a Customer Service Coordinator to join our team based in our head office in Birmingham. As a Customer Service Coordinator, you will be responsible for supporting the Customer Service Manager in the root cause analysis of compliments and complaints received, to ensure clear...

  • Customer Service Administrator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Morgan Parkes Recruitment Limited Full time £23 - £25

    Job Title: Customer Service AdministratorSalary: £23,00 to £25,000 per annumLocation: Near Longbridge, BirminghamHours: Monday to Friday, office-basedDescription: Our client, a thriving logistics company located near Longbridge, is currently seeking an experienced Customer Service Administrator. This role is offered on a temporary-to-permanent basis due to...

  • Customer Care Coordinator

    1 week ago

    Birmingham, Birmingham, United Kingdom Wheatstone Solutions Full time

    Customer Care Coordinator - £29,000 BirminghamPermanentIntroductionA opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Birmingham area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.The Role: Reporting to the Head of department you will...

  • Customer Operations Coordinator

    1 week ago

    Birmingham, Birmingham, United Kingdom Groomfield Recruitment Ltd Full time

    We are excited to announce a new opportunity for a Customer Operations Coordinator to join our established client. The company is a leading player in the logistics industry and is looking to revolutionise the way cars are bought, sold, and delivered, in response to the shift in consumer buying habits towards online platforms. Competitive annual salary of...