Senior Customer Service

2 weeks ago


Bristol, Bristol, United Kingdom Pertemps Network Group Full time

Job Description:

Senior Customer Service Representative
This is a full time position (40 hours) based completely on-site in the office in Bristol.

The role and responsibilities:

  • As a Senior member of team you will support the Customer Service Manager by developing and offering assistance to the wider team.
  • You will take a high volume of inbound queries, responding to each in a timely manner, with solutions offered.
  • You will maintain our clients great reputation by guiding customers through their journey and offering support where needed.
  • Finding solutions to queries, deescalating complaints and acting as a point of escalation when necessary.
  • Manage relationships with longlasting customers and clients, building rapport and maintaining contact.
  • Asking for and then working upon customer feedback.

What we are looking for:

  • Significant experience in customer service, ideally in a call centre environment.
  • Great communication skills and ability to deliver quality service.
  • An empathetic and calm approach with customers.
  • A desire to improve and develop your skills, working upon feedback.


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