Help to Claim Adviser
2 weeks ago
Position:
Help to Claim Adviser
Location:
Cambridge
Closing date: 14 July 2023
Role details:
Job title:
Help to Claim Adviser
Location:
Cambridge
Salary:
NJC Scale 10 £23,194
Salary pro rata:
Yes
London allowance:
No
Hours per week: 37 hours
Type of contract:
Fixed term
End date of contract:
Closing time: 09:00
Interview date:
Exciting Opportunity for a Help To Claim Adviser Hybrid and fully remote considered Temporary contract until April 2024 "with a possibility of 2 years extension" Citizens Advice Cambridge is looking for two enthusiastic advisers to join our Help to Claim team.
In return we offer a generous package with lots of free training to help you build and develop your potential.
The team provides bespoke advice and support for first time Universal Credit claimants, via telephone and webchat, until the client receives their first Universal Credit Payment.
- We are looking for:
- Knowledge and experience of welfare benefits advice.
- Experience of and ability to prioritise work and meet deadlines.
- Good oral and written communication skills.
- Good numeracy skills.
- Proficient in IT and experience of providing digital support
- Understanding and experience of interviewing clients.
- Good interpersonal skills
- Problem solving skills
- Ability to work as part of team and a commitment to professional development.
- Previous advice experience and generalist trained is preferred and would be a distinct advantage but is not essential. You will conduct a full exploration, deal with emergencies, check eligibility for UC, provide information on UC & how to apply, use a benefit calculator to run a better off calculation, provide full advice and agree next steps with the client.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.
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