Claims Handler

2 weeks ago

Cambridge, Cambridgeshire, United Kingdom One Broker Full time

Claims Handler

Reports to:
Claims Manager

Working Hours:
Full Time - 35 hours per week, working Monday to Friday 9am to 5pm.

Initially working full time in the office, a blend of office and home working will be available in line with the company smart working Policy on completion of probation.


Key Responsibilities:

  • Recording new and managing existing client's claims
  • Liaising and negotiating with insurers, clients and adjusters regarding the progress of claims.
  • Providing suitable advice to clients regarding claims or potential claims in relation to policy cover and immediate and ongoing postloss action and keeping clients informed of progress.
  • Advising clients on how to handle small claims themselves where these fall within the policy excess.
  • Preparing claims reports for Broking Technician / Account Handler or Account / Broking Executive for discussion at midterm and annual reviews with clients.
  • Attending claims meetings at clients' premises with Account / broking Executive or unaccompanied if required.
  • Liaising with Claims Manager, Account Executives, Broking Technicians / Account Handlers and Directors over any queries relating to policy cover in relation to a claim.
  • Identifying potential problem or contentious claims as soon as reported or when issues occur to Group Technical Claims Manager and providing updates on claims progress.
  • Providing assistance to colleagues with workloads / client queries.
  • Maintaining an effective diary system and chasing outstanding diaries
  • Providing claims statistics / information to management as and when required
  • Attending and contributing towards claims team meetings

Additional Responsibilities

  • Ensuring a high level of customer service is achieved
  • Maintain work states, entering accurate information timely as required
  • Complete any reasonable request made of you by a Manager or Director

Requirements:

  • At least 2 years' claims experience
  • Experience of property claims is advantageous but not essential.
  • To have completed core competencies within 6 months of joining and maintain up to date as required
  • Excellent communication and organisational skills
  • Good IT skills are essential

Schedule:

  • Monday to Friday

Experience:

Claims Handler: 2 years (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
Hybrid remote in Cambridge, CB24 6AP

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