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Service & Sales Assistant

3 months ago

Nottingham, Nottingham, United Kingdom Yugo Full time
40 hours per week

  • Monday-Friday (occasional weekends during peak periods)


 Monday
  • Thursday 10am 7pm
  • Friday 9am 6pm
- £21000


We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation in the heart of Nottingham.


As the Sales & Service Assistant, you'll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism.

Not only that, you will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents - there will be lots to keep you busy

Here's what you'll do:

  • Provide a friendly and professional customer service to students living in the residences
  • Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
  • Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
  • Follow and implement all our operating procedures
  • Ensure that the safety and welfare of all our residents is always maintained
  • Organise and communicate social events for residents
  • Ensure Health & Safety policy and fire safety procedures are always adhered to

Here's what you'll need:

  • Great customer service and communication skills, being able to effectively engage with people at all levels
  • Be super personable and have a genuine passion for engaging with people
  • Ability to be proactive with strong problemsolving skills
  • Be really organised and able to spin lots of plates at once (metaphorical plates)
  • Good working knowledge of MS packages
  • Resilience and adaptability, as well as a great cultural diversity awareness
And the benefits? Well apart from working with an amazing team of people you will also receive:

  • Competitive salary with annual discretionary bonus
  • 5 weeks' annual leave
  • Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey
  • Access to a whole host of perks like discounts on groceries, gym memberships, travel, and entertainment
  • Subsidised Health care & employee assistant program
  • Cycle to work scheme.
  • Social events and more