Service Coordinator

2 weeks ago


Norwich, Norfolk, United Kingdom Workingmums Full time
Service Coordinator

Your new company:
The story behind the Matthew Project. The story of the Matthew Project began in 1984, with a Norwich-based Christian social worker called Peter Farley.

Peter was concerned about the level of substance misuse he was seeing amongst young people in the city and felt that the existing provision was not doing enough to support them, and to tackle the root cause of this issue.

Peter's idea was to set up the Tackle Shop, a Norwich-based drop-in for 12-25 years old to get confidential advice and support, particularly around substance misuse.

This was accompanied by an additional out-of-hours phoneline called the Tackle Line.

Both services were immediately popular with young people, and this led to the establishment of a new charity, set up by Peter, called the Matthew Project, which comes from the word Matthew in the Bible meaning 'gift of God'.


Your new role:

  • Monitor visitors.
  • Process and distribute incoming and outgoing post.
  • Be the first point of contact to process telephone calls and referrals effectively.
  • Take telephone messages for practitioners and input appropriate information onto the database system.
  • Provide occasional cover for the TMP's recovery hub main reception

What you'll need to succeed:
Be immediately available for work. Have an empathetic personality.
Mature in your approach to those who are suffering with numerous issues, mental health issues, or personal issues.
Be organised.
Good telephone manner.
Available to work until the end of June. What you'll get in return Part-time position 27 days of holidays plus bank holidays (pro rata for part time hours)
Minimum wage.
Office-based work.
Based in Oak Street, Norwich.
Pension contributions. What you need to do nowCall Kim on or email your updated CV.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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