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Retailer Contact Center Executive

3 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom Volvo Cars Full time

Looking for more than a job?:

  • A job with meaning is more than a job. Creating the kind of positive change, we're planning will need the skills of the world's most talented people. In this role, you'll have the opportunity to affect your future and that of millions of others in ways you may never have thought possible. Curious? We hope so._

What's in it for you?
People are at the heart of our business. We want you to innovate, challenge and build a career at Volvo Cars.

In return we offer hybrid working to allow for greater flexibility and work-life balance, further enabling us to reduce our environmental impact and support your personal circumstance.

In addition, we offer flexible working, 15 days per year to work from any location in the world, 24 weeks enhanced parental leave and 28 days annual leave plus 4 fixed and 4 flexible bank holidays which you can use to support your personal beliefs at any time of the year.

We also have a flexible benefits platform in which you can buy additional holiday and take advantage of family savings and shopping discounts.

A preferential car lease scheme for employees and family members to utilise along with health & wellbeing initiatives, charitable giving days alongside personal growth and career development opportunities.


What you'll do
Reporting directly to the Senior Network Operations Manager, you will be responsible for supporting our retailers and internal stakeholders.

You will be the central liaison point for all retailer queries and support the regional team in delivering its commercial objectives.


Your key deliverables will include:

  • Developing a good knowledge of VCUK systems and processes and providing recommendations to the Head of Sales and Aftersales on enhancements to policies and processes based on sound analytics
  • Proactively identifying trends, issues, and opportunities to support the regional team
  • Utilising and developing the Salesforce system to meet UK business needs and supporting the development of the ticketing system for retailer queries to provide insight and process improvements
  • Having a good understanding of both sales and aftersales related topics and have credibility within the retail network with a good knowledge of retailer operations
  • Being a primary liaison between sales delivery and the key stakeholders across VCUK and the retail network
  • Acting as the field force representative within the office you will be the goto person for retailer teams to support the resolution of business issues

What you'll bring

  • Experienced in sales and aftersales, in an automotive environment.
  • A supportive team player capable of working autonomously and remotely.
  • Able to thrive under pressure and display a resilient and positive outlook in what can be a highly pressurized environment.
  • An excellent communicator
  • Detailed in their knowledge and be able to maintain relationships with the Retailer network gained within the last 12 months
  • Able to make decisions and explain rationale to senior level Retail management


Experience in multi-discipline enquiry handling and a thirst for knowledge and desire to learn about all aspects of VCUK and our Retailer's business model would also be highly desirable for this role.

Most of all, you share our values and can see everyone's potential. Your warm personality and eagerness to collaborate will be welcomed by all of us

Benefits & Life at Volvo Car UK:

  • Competitive salaries that are reviewed and benchmarked annually
  • Discretionary, performance related bonus scheme that rewards you whilst you help us to achieve our goals
  • Hybrid working in our agile, state of the art offices or from home when convenient for you and your family
  • Everyday flexible working Monday-Friday, 7am7pm depending on business needs
  • 28 days holiday + bank holidays (4 fixed & 4 unfixed) + the opportunity to buy up to 5 additional days
  • 15 days' work from anywhere in the world policy
  • 24 weeks enhanced and flexible parental leave for all employees regardless of gender up to a child's 3rd birthday
  • Matched pension contribution up to 5%
  • Wellbeing benefits such as Health Cash Plan, Life Assurance, Private Medical Insurance with Vitality
  • 2 paid volunteering / charity days per year
  • Access to our preferential employee lease car scheme for you and your family
  • Subsidised onsite restaurant plus free refreshments and snacks
  • Onsite electrical charging for your Plug-In Hybrid Electric or Battery Electric vehicle.
  • A set salary sacrifice spend limit, refreshed every tax year for you to choose from multiple services and products to suit your lifestyle whilst saving on tax and NI within our extensive flexible benefits platform
  • Discounted shopping site with 100s of brands and online retailers

Diversify our future:

Volvo Cars is an equal opportunities employer. We are a company for people who care about other people and the world we live in. We celebrate diversity and inclusion