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Business Support Assistant

3 months ago

Warrington, Warrington, United Kingdom Warrington Borough Council Full time

The role:

The Business Support Team within Children's Social Care have an exciting new opportunity for an experienced admin/business support assistant.

We are offering a temporary Business Support Assistant role for 6 months, with an opportunity to support our Frontline Teams to deliver a first class service to the children, young people and families we support:

Who are we looking for?:

We are looking for someone with the following experience and qualities:

  • Good IT skills with experience in a range of software
  • Experience of datainputting
  • Experience of callhandling
  • Excellent teamworking skills
  • Ability to multitask and prioritise and organise workload despite interruptions
  • Excellent communication skills with a confidence to communicate with colleagues and partners at all levels
  • Flexible and able to work under pressure
  • Committed to improving outcomes for children & families

What will you be doing?:

Providing a professional, high quality administrative/business support service within the Business Support team. This will include support for of a range of different processes and following a variety of procedures.


We need you to take inbound calls to the service and either forward on those calls, answer the query or take key messages by using your excellent communication and decision-making skills.

We will also need you to undertake data-entry work and some lower-level procurement tasks.


You will work as a key part of the team, using initiative and problem-solving to support the service to achieve its objectives, including seeking out responses to queries/undertaking any ad-hoc tasks/pieces of work that come into the shared inbox.

You will be part of a small team of similar post-holders but also part of a wider team with other duties that you may have opportunity to be involved in, should you wish to grow and develop your knowledge and skills.


Please see the job description for more detail on the role and the person specification to see if your skills and experience match what the role requires.


The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

Warrington Borough Council is a Disability Confident employer