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Child & Family Support Worker

4 months ago


Shanklin South, United Kingdom Barnardo's Full time

Are you passionate about offering children and families a positive experience when visiting their loved ones in prison? Are you able to bring your skills and experience to help us offer a welcoming and supportive environment where children feel safe to play and interact with their family?


Barnardo's is seeking to recruit an experienced, caring and committed Child and Family Support Worker to join our welcoming
Prison Visits and Family Support team.


The Child and Family Support Worker is based at HMP Isle of Wight and works on a Saturday and Sunday from 11.30am to 4.30pm.

The Child and Family Support Worker plays a central role in ensuring that our visiting centre meets our aims of:

  • Supporting everyone visiting a loved one in prison and keeping children and families at the heart of what we do
  • Providing a comfortable and welcoming environment for families to wait before going through the gate into the visiting halls
  • Getting to know families and offering assistance and support.
  • Offering play activities for children
  • Providing help and guidance so families understand the process of visiting and can make the most of their time with their loved ones
  • Recognising that visiting a loved one in prison can be both difficult and upsetting and ensuring that we offer a caring and nonjudgemental service at all times.

Within this exciting and important role, you will:

  • Provide support to children, families and significant others who visit the prison.
  • Offer support and information in the visit centre and in the visit halls at Albany and Parkhurst and encourage positive engagement with families
  • Collect monitoring data required for the service.
  • Completing required recoding of information onto the Barnardo's system
  • Support the child and family support workers and volunteers to deliver enrichment activities in the visit halls.
  • Liaise with designated staff within the prison and within Barnardo's to help resolve any difficulties that may arise during sessions.


You must feel comfortable working in a secure environment and understand the needs and experiences of children and families using the Visiting Centre.


Working hours and salary:

This role is offered at 5 hours per week to be worked on Sunday from 11:30am to 4:30pm, with opportunity for additional hours on Mondays during monthly family days.


  • WORKPLACE OFFER: WHAT IT MEANS FOR YOU
The world of work has changed.

We are understanding of what works best for our colleagues both current and future as we look to embrace this new way of working.

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations.

This may mean working at one of our stores, services, working at home, at one of our Collaboration Hubs or any combination of these.


  • Benefits
  • Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their worklife balance; we are therefore open to offering flexible working arrangements.
  • 26 days annual leave plus bank holidays, increasing after 5 years service
  • The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
  • A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
  • Service related sick pay from day
  • Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
  • Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
  • Cycle2work scheme
  • Interest free season ticket loans
  • Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
  • Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
  • Free access to round the clock employee assistance program for advice and support
  • Access to Barnardo's Corporate University
  • About Barnardo's
  • At Barnardo's we believe in children no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.