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Inside Sales

3 months ago


City of London, United Kingdom Centre People Full time
A major overseas airline seeks an Inside Sales Centre Agentfor their office in the City of London.

Business level English is required for the role. Some understanding of Japanese culture and language would be advantageous.

TYPE:
Permanent, full time

HOURS OF WORK:

Flexible and able to work shifts, including weekends according to roster.

  • Shift 1: 08:00 to 16:30
  • Shift 2: 09:00 to 17:30

LOCATION:
City of London

START:
end of March or beginning of April 2023

THIS ROLE WILL BE RESPONSIBLE FOR:

  • Providing excellent customer service to passengers
  • Selling tickets
  • Promoting the airline's frequent flyer programme

CORE DUTIES

  • Handling reservations and bookings for flights, hotels, railways
  • Dealing with queries and requests
  • Ticketing issues, reissuing, and refunds
  • Database operating, to keep records up to date
  • Call customers in case of any flight difficulties (delays, cancellations, major strikes)
  • Assist with queries from other company offices, airports, departments
  • Any other ad hoc duties

IDEA APPLICANT

  • Business level of English
  • Proficient in computer skills
  • Familiarity of airlines' Frequent Flyer Programme would be an advantage
  • Team player
  • Professional verbal and written communication skills
  • Time management skills
  • Ability to work under pressure
  • Attention to detail
  • Maintain confidentiality
  • GCSE Maths & English grade C or above (or equivalent)
  • Certificate or NVQ qualification in customer service (or equivalent)
*Please note that training will be provided as necessary

**All applicants must have the right to work in the UK as the Company is not able to offer visa support.