Admissions and Guidance Officer

2 weeks ago


Fareham, Hampshire, United Kingdom South Hampshire College's Group Full time

Care to Join Us?
We currently have exciting opportunities for two full-time and one part-time Student Admissions and Guidance Officers.

The information below provides more detail about the role and you may also wish to learn a little more about working for South Hampshire College Group by viewing the below video.

We offer great benefits including;

  • 30 days leave per year.
  • Pension fund of up to 27.01% per annum.
  • Regular training and development.

Duties:

  • Deliver excellent customer service at all times, being the first point of contact for applicant enquiries, providing essential information and supporting students in making appropriate choices.
  • Have a good understanding of adult funding streams
  • Answer enquiries about college courses via a variety of means ensuring enquirers receive a comprehensive, accurate and timely response in line with college processes
  • Support with coordinating the College interviews; collating schedules, processing student letters and interview information, liaising with curriculum, dealing with enquiries, preparing keep warm campaigns and follow up communications
  • Work with curriculum teams to update knowledge of the provision on offer and how it links with career progression, students' intended destination and the local employment market
  • Be flexible in supporting the marketing and outreach team with attendance at key events, to include some additional evening work, providing essential information and promoting the SHCG offer/brand.
  • Be flexible in approach, with the ability to travel between campuses
  • Work collaboratively supporting colleagues within the team, committed to ensuring a highquality experience for applicants
  • Play a key role in orchestrating events concerning admissions and careers including taster days or similar activities
  • Play a key role in the dissemination of enrolment information to ensure effective communication of the process, encourage attendance and deal with enquiries.
  • Support at enrolment with the processing of student enrolments
  • When appropriate, meet with students to offer impartial advice and guidance and assess an applicant's suitability in accordance with entry criteria.
  • To manage student data in compliance with GDPR
  • Be responsible for safeguarding and promoting the welfare of children, young people and/or vulnerable adults
  • Be prepared to work towards Career Guidance and Development, L4 or equivalent
  • To provide support on reception in periods of cover
  • Recognise time periods for the department where leave would have an impact and therefore would not necessarily be appropriate to take e.g. September enrolment, Taster days and welcome days

Skills/Experience:

  • Ability to work with accuracy and attention to detail
  • Excellent Communication and Customer Service skills
  • Evidence of welldeveloped administration skills and a high level of IT literacy
  • Ability to work under pressure and to tight deadlines
  • Able to keep accurate records and share information appropriately
  • Collaborative and enthusiastic team player.

Qualifications:

  • 5 GCSEs or equivalent including Maths and English at Grade C or above (IT is desirable)
  • Level 3/4 Qualification in a relevant field e.g. Business Admin
  • Level 4 Qualification in Advice and Guidance

Ideal Attributes:

  • To demonstrate a positive, enthusiastic and welcoming attitude.
  • To be well organised, and be able to keep accurate records
  • To be sensitive to the needs of visitors, staff and students and be able to communicate with them effectively.

Our College regularly produces excellent student results and receives sizeable capital investment that has and will deliver world-class learning facilities for both students and staff.


We are now regarded as the #1 College in Hampshire and none of this momentum would be possible without the team that Fareham College has brought together.



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