VP, Solutions Consulting

2 weeks ago

London, Greater London, United Kingdom New Relic Full time

Fully Remote (works exclusively from home)

Your opportunity

There really couldn't be a better time to join our EMEA team that is disrupting the market and continuing to drive huge growth in a region that is full of potential and showing no signs of slowing down

New Relic is looking for an experienced leader to join our team to help accelerate the adoption of our observability platform in EMEA. The New Relic Customer Adoption organization champions our technical direction and vision, as well as promoting and advocating new product direction on behalf of our customers.

The VP of Customer Adoption is a leadership role within our EMEA region. The role is the key (technical) partner for the Chief Customer Officer and will be a key member of the extended global GTM leadership team. This role is pivotal to driving customer usage and engagement (revenue), team development and being our representative for our brand as our technical leader of the region by owning the key CRR growth and adoption metrics across all customer segments for the region and will be a high profile advocate and driver of technical execution excellence in all countries

The EMEA region is a high growth opportunity for New Relic but it has a complex mix of countries and cultures to navigate, which requires an experienced technical leader, with the right blend of strategic, organizational and business skills with a focus on commercial outcomes. The successful candidate will lead a culturally diverse team and have accountability for recruitment, development and retention of the regional organization

What you'll do

Build a strategic plan to support growth goals for the region, aligning closely with SVP EMEA

Drive scaled growth within the Customer Adoption team to support and help deliver upon the company and GEO targets by driving CRR (consumption) by leading and driving all activities for our EMEA Customer Adoption team

Lead and develop a team distributed across three regions including leaders and scale for growth

Partner with Sales teams to strategize how to sell to prospects and customers

Drive value led customer interactions to drive sustainable usage of our platform

Help guide the team in Customer Adoption (CA) to focus on increasing the number of engineers and teams who use New Relic at our sales-led customers, maturing their Observability practice, and helping them instrument more of their estate

Work with cross-functional team leaders to align Customer Adoption strategy across the company

Manage recruiting, hiring, team performance feedback, and mentor

Provide reporting on sales activities, customer initiatives, and product requirements

Support your team by participating in and leading customer or prospect meetings; engaging other corporate resources as required

Conduct weekly and monthly pipeline, ACR and CRR reviews, meetings and training sessions to ensure ongoing improvement and best practice sharing

This role requires

15+ years of technical sales experience with at least 10+ years experience in people management across first and second-line management.

International experience

Successful track record to partner with enterprise sales leaders to drive significant revenue growth

Strong track record of working in a customer-facing environment and driving initiatives to improve customer happiness

Proven experience in leading and completing cross-functional corporate initiatives

Eye for detail and strong ability to set priorities and be flexible in a changing environment

Excellent prioritization, organizational, and project management skills

Specific experience in a SaaS and/or Consumption focussed business

Excellent communication, critical thinking & analytical skills

Bonus points if you have

  • Bachelor's degree in Engineering/Computer Science or equivalent

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

New Relic currently has offices in Germany, Ireland, Spain, and the United Kingdom, and based on business needs may approve work in Belgium, France, Italy, The Netherlands, Switzerland, UAE, and other locations throughout the region. Some of our opportunities are limited to specific hiring locations. Talk with your recruiter about your goals.

Our hiring process

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

New opportunities are always opening up Join our Talent Community to learn about life at New Relic and be the first to know about future job openings.

Fostering a diverse, welcoming and inclusive environment is important to us. If you require a reasonable accommodation to complete any part of the application or recruiting process, please submit a request using this Accommodation Request Form for support.

Employment agencies or third parties that submit a resume into this career site or to New Relic without an authorized agreement do so with the understanding that the applicant's resume will become the property of New Relic without limitation and without any obligation or fee due for any reason.

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