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Front of House

3 months ago

Horsham, West Sussex, United Kingdom Knepp Swallows Ltd Full time

Job Title:
Front of House

Location:
Horsham, West Sussex

Salary:
£7hr £9hr £11hr (21+)

Job Type:
Permanent/Full Time - Approximately 40 hours across five working days.

Knepp is a 3,500 acre estate just south of Horsham, West Sussex. Since 2001, the land - once intensively farmed - has been devoted to a pioneering rewilding project.

Using grazing animals as the drivers of habitat creation, and with the restoration of dynamic, natural water courses, the project has seen extraordinary increases in wildlife.


As part of this project Knepp has created a butchery, providing award winning beef, venison and pork that are biproducts of the project.

As part of this new venture, the restaurant will utilise the high-quality produce coming off the project as well as our new 3 acre market garden.

It is our hope that we can create an exciting and sustainable culinary destination

The role:

Responsibilities:

People:

  • To work within the team to deliver the highest standard of service possible
  • To bring fun to the workplace and be part of a happy, motivated and focused team
  • To be involved in feedback of dishes
  • To give clear feedback between guests and the kitchen team

Customer experience:

  • To ensure high customer experience and promote our ethos
  • To help achieve and sustain a minimum 4.7 star google review
  • To champion swift, efficient, knowledgeable and engaging restaurant and retail
  • To engage with the wider Estate team in the delivery of events

Operations:

  • To maintain a safe workplace
  • To ensure the Wilding Kitchen environment is well maintained and meets internal Brand standards
  • To run your own section
  • To ensure table's turn on time
  • To give relevant information about produce and dishes to the guests

Statutory:

  • To help in the cleaning after service to ensure the site operates to 5* EHO compliance
  • To make the kitchen team aware of any allergy and dietary requirements

Job Requirements:

  • Ensure all customer service standards are met
  • Great personality and passion for giving our customers excellent service
  • Team player
  • Experience working in a busy environment
  • Waiting experience (for our restaurant)
  • Ability to use ordering systems and till software
  • Flexibility and adaptability to work within different sections of FOH in our busy café environment

Essential skills:

  • Work ethic
  • Enthusiastic about sustainability
  • Good communication skills

Employee perks benefits:

  • Option of contracted hours with regular days of work
  • Wine training/tastings
  • Share of tips where appropriate
  • 28 days holiday a year (full time or pro rata'd holiday for part time staff)
  • Access to pension scheme
  • Culture of training, development with lots of scope for progression
  • Generous staff discount

Estimated Weekly Hours:
To suit the staff member.

We can accommodate full time and part time members of staff.


Applicants may prefer regular days and hours or zero hours contracts if they are at university and just wish to work the holidays.

We are flexible and want to accommodate our team.

Shift and schedule:

  • Weekend availability
  • Day shift
  • Holidays
  • Weekends only
Please click on the
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