Front Desk Supervisor

2 weeks ago

London, Greater London, United Kingdom Marriott International Full time
Job Number
Job Category Rooms & Guest Services Operations
Location JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Front Desk Supervisor - EXPLORE MARRIOTT

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM.

Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stone's throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present, and indulge in the inspired service and nourishing surroundings.

We are currently recruiting for an ambitious and passionate Front Desk Supervisor who strives to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International, the world's largest and most celebrated hospitality brand.

POSITION SUMMARY

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

REWARDS FOR WORK... BENEFITS FOR YOUR LIFESTYLE

As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. You'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

We'll support you in and out of the workplace by offering:
  • Accommodation service charge incentive
  • Team-spirited co-workers
  • Encouraging management
  • Wellbeing programs
  • Comprehensive Training and Development program
  • Meals at work
  • Uniform
  • Awards and recognition celebrations and many more....
Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Front Desk Supervisor

    2 weeks ago

    London, Greater London, United Kingdom AIRE Ancient Baths Full time

    AIRE is looking for a Front Desk Supervisor to join our site in London.Your main responsibility is to support the Front Desk Manager by coordinating all the reception activities as well as, helping him to assist and supervise the team.As Front Desk Supervisor you will support the development of the Front Desk protocols in accordance with the current AIRE...

  • Front Desk Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Pan Pacific London Full time

    PanPacific London brings understated, comforting, and approachable luxury toLondon's premium Square Mile. With its elegant design juxtaposing old and newLondon architecture, the hotel fuses together wellbeing innovation andimpeccable service as a hallmark across a myriad of dining and drinkingdestinations. Discover a different side of London, from market...

  • Front Desk Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Pan Pacific London Full time

    Pan Pacific London brings understated, comforting, and approachable luxury to London's premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from...

  • Front Desk Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Sea Containers London Full time

    A lifestyle Hotel based on London's eccentric South Bank. With over 359 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism - and it's your London anchor on the River Thames.Our Front Office Team take pride in creating a guest experience that is original, memorable, and...

  • Front Desk Supervisor, The Savoy

    2 weeks ago

    London, Greater London, United Kingdom FAIRMONT Full time

    Company DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today,...

  • Assistant Manager, Front Desk

    4 weeks ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Park Tower Knightsbridge Luxury Collection Hotel London, 101 Knightsbridge, London, England, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementDo you have a passion for Front Office and providing exceptional service in a luxury setting? Then The Park...

  • Assistant Manager, Front Desk

    1 month ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Park Tower Knightsbridge Luxury Collection Hotel London, 101 Knightsbridge, London, England, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementDo you have a passion for Front Office and providing exceptional service in a luxury setting? Then The Park...

  • Front Desk Manager

    2 weeks ago

    London, Greater London, United Kingdom Royal Caribbean Group Full time

    The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...

  • Front Desk Agent

    2 weeks ago

    London, Greater London, United Kingdom City Relay Ltd Full time

    Job Title: Front Desk Supervisor Company: Salary: 17£ / per hour Work hours: Night shift Location: Primrose HillWhat are we looking for?Responsibilities: Oversee the daily operations of the front desk, ensuring a warm and professional welcome for all guests Assist in handling guest checkins and checkouts efficiently, adhering to our client's policies and...

  • Front Desk Concierge

    2 weeks ago

    London, Greater London, United Kingdom FRENCH RESOURCES Full time

    French luxury and worldwide renowned brand with strong values is looking for a French speaking Front Desk Concierge for their UK head office. This is a new role where our client wants their visitor to experience a 5* hotel style visitor service. The Front Desk Concierge will be the first point of contact for visitorsand will provide both administrative and...

  • Front Desk Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Marriott International, Inc. Full time £10

    Job Category Rooms & Guest Services Operations Location JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom VIEW ON MAP Schedule Full-Time Located Remotely? Relocation? Position Type Non-Management Front Desk Supervisor - EXPLORE MARRIOTT Marriott International portfolio of brands includes both JW Marriott and Marriott...

  • Front Desk Concierge

    2 weeks ago

    London, Greater London, United Kingdom Elite Full time

    Front Desk Concierge required for a luxury good brand, based in their London Head Office - permanent.To act as the first point of contact for visitors and is responsible for providing strong secretarial and administrative assistance in a courteous and efficient manner. Establish & manage the visitor journey creating a 5* hotel style visitor experience....

  • Front Desk Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Marriott International Full time £10

    Job Number Job Category Rooms & Guest Services Operations Location JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Front Desk Supervisor - EXPLORE MARRIOTT Marriott International portfolio of brands includes both JW...

  • Front Desk Agent

    2 weeks ago

    London, Greater London, United Kingdom Dorchester Collection Full time

    Position Overview We care about your career and are known for having the absolute best people in the industry. When you join us as a Front Desk Agent you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve...

  • Front Desk Manager

    4 weeks ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation London Marriott Hotel Marble Arch, 134 George Street, London, East Java, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementEXPLORE OUR VERY BIG WORLDWe are looking for an ambitious, dedicated and service-oriented Front Desk Manager to join the team at...

  • Front Desk Manager

    1 month ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation London Marriott Hotel Marble Arch, 134 George Street, London, East Java, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementEXPLORE OUR VERY BIG WORLDWe are looking for an ambitious, dedicated and service-oriented Front Desk Manager to join the team at...

  • Front Desk Manager

    2 weeks ago

    London, Greater London, United Kingdom Royal Caribbean Group Full time

    Being a key member of the shipboard management team, the Front Desk Manager possesses a dynamic outgoing demeanor with a passion for 'Delivering the Wow' through industry leading service while demonstrating exemplary problem resolution skills. The Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete guest...

  • Front Desk Agent, The Savoy

    2 weeks ago

    London, Greater London, United Kingdom FAIRMONT Full time

    Company DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today,...

  • Front Desk Agent

    2 weeks ago

    London, Greater London, United Kingdom Dorchester Collection Full time

    Position Overview:Who we are:Our Hotels :We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your...

  • Front Desk Host

    2 weeks ago

    London, Greater London, United Kingdom FRENCH RESOURCES Full time

    French luxury and worldwide renowned brand with strong values is looking for a Junior French speaking Front Desk Host for their UK head office. This is a new role where our client wants their visitor to experience a 5* hotel style service. The Junior FrontDesk Host will be the first point of contact for visitors and will have reception as well as facilities...