Online Manager,
2 weeks ago
At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective.
Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities.
We are committed to creating an inclusive workplace where everyone is granted the opportunity to thrive as their authentic self.
To support the efficiency of the ecommerce department through managing effective back of house operations for the Ladies, Mens and Kids departments.
Reporting to the Divisional Operations manager, you will also be involved in the supervision of junior managers across all departments.
Requirements:
Responsibilities:
Operations
Responsible for overseeing the online pick process - from training to daily completion.
Direct/Main contact for all communication between KG and Host store.
Support to your direct reports, working closely with your team to ensure daily operational tasks are met.
Management of all Styling/Editorial/Marketing photo-shoot loans and returns.
Audit of stock on loan once a month, twice a month before stock take.
Daily communication with KG digital team and Host store regarding any Discrepancies/Issues/General queries.
Daily review of thresholds.
Collate EOD reports and summarize weekly totals/performance and communicate at director level.
Assist and lead Bi-weekly meetings with host store to discuss performance.
Ensure accuracy across all platforms of stock movement within stock on loan branches
Take ownership and support with stock loss prevention and Stock take preparation.
Responsible for ensuring all returns are accepted and recorded properly - liaising with Customer service and Click and collect teams.
Handling all loaned product that are returned in a non-saleable condition, charging the relevant department for the damage.Raising invoices for damaged product, main communication bridge between Finance and Host store.
Weekly Duties
Payroll - Ensuring all staff hours are inputted through EZLM on a weekly basis and all payroll time cards are up to date.
Manage / collate core hours report for all departments and communicate the relevant managers
Completion of Staff reviews
Note taking / Disciplinary procedures
Ad - Hoc
CCE and Peak temp organisation and planning for your department
Note taking / Disciplinary procedures
Oversee the international dispatch process.
People
Lead and coach your team or direct reports, managing both good and poor performance using training and development tools in order to support succession plans.
Communicate KPI's to direct reports and manage on an on-going basis, through performance reviews and regular evaluation and feedback.
Demonstrate effective leadership and strong Host Store relationships.
Model the company competencies, values and beliefs in order to demonstrate the Kurt Geiger culture to customers, management and employees.
Developing and rolling out proceduresSupport/ Direction in handling RTW procedures
Manage T+A for your department and escalating any problems to HR/ payroll department
Rota completion, managing staff annual leave efficiently
Completion of quarterly staff reviews
Behaviours
Demonstrate a commercial mind set and outlook to stay responsive to all operational needs.
Always available to both customers and team - managing their expectations.
Suggest ideas of ways to improve certain procedures.
Actively drive own development by seeking new learning opportunities
Demonstrate a passion for product.
Collaborate and Support Change.
Role model DNA
Engage with team and consistently role model Communicate in a compelling, confident and detailed way with customers, team, peers and managers
Security / GDPR Compliance
Ensure all procedures are strictly followed and any issues addressed immediately working closely with Host store and Head Office when necessary
Responsible for all customer details held in store ensuring GDPR requirements are met
KPI's
Abandonment target of 2% across all depts.
Online refunds - logged and processed with weekly reconciliation.
Stock on loan totals - agreed limits / turnaround time
Stock Take accuracy (719 / % target
Labour turnover
Benefits:
Competitive basic hourly rate
Amazing employee discounts
Fabulous shoes
If you're successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world's leading multi-channel retailer of luxury branded shoes and accessories.
We Are One
For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | Against Racism
indretail
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