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Dental Receptionist

3 months ago

Newcastle under Lyme, Staffordshire, United Kingdom MyDentist Lyme Dental Practice Full time
Experience preferred

Performance

  • Take ownership of the daily and weekly tasks to be completed by the reception team
  • Support the promotion of patient choice through asking patients to complete Smile Checkers and provide information about products, services, promotions, available finance options and oral health products
  • Conduct regular system reviews to identify and action issues around debt, open courses, DNAs
People - Build and nurture great working relationships with the Clinical team - Be actively involved in the smooth running of the practice by working well with your practice team - Share your knowledge and experience with team members and undertake any suitable training to enhance your job role

Process - Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries - Take ownership for all aspects of money management including transmitting electronic claims daily (EDI) - Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic - Always adhere to mydentist policies and procedures

Patients - Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times - Accurately update and protect patient information including on the patient electronic database - Book next appointments before the patient leaves and action reminders including courtesy calls

Person Specification - Caring and compassionate - Excellent interpersonal skills including a professional and welcoming telephone manner - Excellent organisational skills in order to manage multiple tasks and process timelines - Demonstrates flexibility - Able to build strong relationships with the Practice team - Excellent verbal and written communication skills - Willingness to learn about all products and services offered - Ability to use IT and operate a computer based systems, experience of using R4 desired

Job Types:
Part-time, Permanent

Part-time hours: 23.5 per week

Salary:
£10.00 per hour

Benefits:

  • Company pension
  • Life insurance
  • Referral programme
  • Store discount
  • Wellness programme

Schedule:

  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:
hand gel available throughout the Practice, covid questions still asked

Work Location:
One location

Reference ID:
LymeDental