Hotel Receptionist

2 weeks ago

Burnley, Lancashire, United Kingdom The Fence Gate Lodge Full time
The Fence Gate Lodge is look for a
part time receptionist to join our friendly team.


This role would be for 16 hours a week, with options for overtime during our busiest periods, or to cover holidays.

We are an award winning, family owned business - currently celebrating over 40 years.

The Fence Gate Lodge is nestled between Pendle's most idyllic countryside, set back in the village of Fence, within easy access of the M65.

With the beautiful Pendle countryside as a stunning backdrop, this fabulous 24-bedroom hotel has an exquisite blend of luxury bedrooms, junior suites, a master suite and an apartment.

Fence Gate Lodge is the areas only 5 star AA accredited property.

Essential skills & Non-negotiables:

  • Computer literate able to use Word and Excel day to day, as well as using online platforms and booking sites.
  • Polite telephone manner with the ability to be clear and concise.
  • A good level of literacy in order to leave and receive clear handovers with the team.
  • A good level of numeracy in order to take payments, facilitate guests bills, and operate the tills.
  • Be well presented & promote the values of the company at all times.
  • Our shift patterns are Early: 7am3pm, and Late: 3pm 11pm. _(There are not currently shifts available outside of these hours.)_

Main Duties:

  • Receive guests to the hotel with a great big Fence Gate welcome
  • Check Guests in on our inhouse system, take payments, and inform guests of the Hotel's services.
  • Checking guests out, issuing correct bills and taking payments by cash and card.
  • Build a good relationship and rapport with both regular guests and new faces alike.
  • Make reservations for leisure guests, corporate clients, and group bookings using our inhouse system, and across online booking platforms.
  • Making dinner reservations at the Fence Gate Inn Brasserie.
  • Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
  • Perform closing duties, run End of Day Reports, and cash up tills.
  • Handle any guest complaints in a professional manner, escalating to a manager if needed.
  • Maintain orderliness at the front desk by arranging documents accordingly and keeping the reception area clean & welcoming at all times.
  • Assist the hotel manager in day to day tasks, including some events set ups if needed.
  • Prepare the breakfast room for breakfast service.
  • Any level of bar service experience would be a great advantage although full training would be given.


 Flexibility is key
  • Teamwork makes the dream work
We are a friendly team of hospitality professionals, who take pride in our business. We value a job well done, and respond with a positive working environment, and believe in a work/life balance.

Job Types:
Part-time, Permanent

Expected hours: 16 per week

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • Onsite parking

Work Location:
In person

  • Hotel Receptionist

    2 weeks ago

    Burnley, Lancashire, United Kingdom Crow Wood Hotel & Spa Resort Full time

    We are looking for an experienced hotel receptionist, preferably with experience of working in a 4-star hotel, to provide a friendly, efficient and welcoming service to our guests.The role is shift work with a mixture of early (7am starts) and late (11pm finish), including weekends on a rota system. Occasional night shifts will also be required.Applicants...

  • Hotel Receptionist

    2 weeks ago

    Burnley, Lancashire, United Kingdom Crow Wood Hotel & Spa Resort Full time

    We are looking for an experienced hotel receptionist, preferably with experience of working in a 4-star hotel, to provide a friendly, efficient and welcoming service to our guests.The role is shift work with a mixture of early (7am starts) and late (11pm finish), including weekends on a rota system. Occasional night shifts will also be required.Applicants...

  • Crow Wood Hotel and SPA Resort

    2 weeks ago

    Burnley, Lancashire, United Kingdom The Woodland Spa, Crow Wood leisure Full time

    The Woodland Spa within the Crow Wood Resort is an award-winning spa that combines experiences, products and treatments.Currently undergoing a multi-million-pound transformation, it's set to become one of the UK's, if not worldwide, top spa destinations during the course of 2024 and beyond.Our goal is to build an outstanding reputation for service and value,...

  • Crow Wood Hotel and SPA Resort

    2 weeks ago

    Burnley, Lancashire, United Kingdom The Woodland Spa, Crow Wood leisure Full time

    The Woodland Spa within the Crow Wood resort is an award-winning spa offering a combination of experiences, products and treatments.Our goal is simply to build an outstanding reputation for service and value, building upon the recognition already gained by our existing operations.We are seeking all those who love providing excellent customer serviceThis...

  • Receptionist / Event Coordinator

    2 weeks ago

    Burnley, Lancashire, United Kingdom The Lawrence Hotel Full time

    The Lawrence is an award winning hotel, housed in a two hundred year old Grade II listed building. It boasts 14 design-led bedrooms spread over the main house and the old stables. It also features The Courtyard bar and restaurant, three function and conference rooms and an outdoor roof terrace. At the heart of The Lawrence is the wedding space which holds up...

  • Hotel Receptionist

    3 weeks ago

    Burnley, United Kingdom Crow Wood Hotel & Spa Resort Full time

    We are looking for an experienced hotel receptionist, preferably with experience of working in a 4-star hotel, to provide a friendly, efficient and welcoming service to our guests. The role is shift work with a mixture of early (7am starts) and late (11pm finish), including weekends on a rota system. Occasional night shifts will also be...

  • Hotel Receptionist

    4 weeks ago

    Burnley, United Kingdom Crow Wood Hotel & Spa Resort Full time

    We are looking for an experienced hotel receptionist, preferably with experience of working in a 4-star hotel, to provide a friendly, efficient and welcoming service to our guests. The role is shift work with a mixture of early (7am starts) and late (11pm finish), including weekends on a rota system. Occasional night shifts will also be...

  • Hotel Receptionist

    3 weeks ago

    Burnley, United Kingdom The Fence Gate Lodge Full time

    The Fence Gate Lodge is look for a **part time receptionist **to join our friendly team. This role would be for 16 hours a week, with options for overtime during our busiest periods, or to cover holidays. We are an award winning, family owned business - currently celebrating over 40 years. The Fence Gate Lodge is nestled between Pendle’s most idyllic...

  • Hotel Receptionist

    2 weeks ago

    Burnley, United Kingdom Fence Gate Lodge Full time

    The Fence Gate Lodge is recruiting for both full & part time receptionists to join our friendly team. We are an award winning, family owned business - currently celebrating our 40th year! The Fence Gate Lodge is nestled between Pendle’s most idyllic countryside, set back in the village of Fence, within easy access of the M65. With the beautiful Pendle...

  • Hotel Receptionist

    7 days ago

    Burnley, United Kingdom Crow Wood Hotel & Spa Resort Full time

    We are looking for experien - hotel recepti - st, preferably - h experi - e of working i a 4-star - tel, to prov - a friendly, efficie and welcoming service t - Gym membership - On-site parking - Sick pay - Store discount Schedule: - 8 hour shift - Weekend availability Work Location: In person

  • Receptionist

    2 weeks ago

    Burnley, United Kingdom Tangerine Holdings Limited Full time

    Mill Farm is a multi-million pound Sports Village. Home to AFC Fylde, Bradleys Sports Bar, Milanos Mediterranean Restaurant, Churchills Events, Aroma Cafe and a luxury 18 bedroom boutique hotel. We're on the lookout for a professional, dynamic and conscientious Receptionist to join the team. About the role You'll provide a complete reception and...

  • Crow Wood Hotel and SPA Resort

    2 weeks ago

    Burnley, United Kingdom The Woodland Spa, Crow Wood leisure Full time

    The Woodland Spa within the Crow Wood Resort is an award-winning spa that combines experiences, products and treatments. Currently undergoing a multi-million-pound transformation, it's set to become one of the UK’s, if not worldwide, top spa destinations during the course of 2024 and beyond. Our goal is to build an outstanding reputation for service and...

  • Receptionist

    3 weeks ago

    Burnley, United Kingdom Higher Trapp Hotel Full time

    We are the Higher Trapp House, A popular wedding venue based in the Ribble Valley, We also have 29 bedrooms and an onsite Restaurant & Bar. Starting wage of £9.50, Potential to go up to £9.75 following a successful probationary period and meeting the required standards Upsell Bonus available Working on a shift pattern basis of Late's & early's. Late...

  • Receptionist / Event Coordinator

    3 days ago

    Burnley, United Kingdom The Lawrence Hotel Full time

    The Lawrence is an award winning hotel, housed in a two hundred year old Grade II listed building. It boasts 14 design-led bedrooms spread over the main house and the old stables. It also features The Courtyard bar and restaurant, three function and conference rooms and an outdoor roof terrace. At the heart of The Lawrence is the wedding space which holds up...

  • Crow Wood Hotel and SPA Resort

    3 weeks ago

    Burnley, United Kingdom The Woodland Spa, Crow Wood leisure Full time

    The Woodland Spa within the Crow Wood resort is an award-winning spa offering a combination of experiences, products and treatments. Our goal is simply to build an outstanding reputation for service and value, building upon the recognition already gained by our existing operations. We are seeking all those who love providing excellent customer...